Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Experience Coordinator Role Overview
The Experience Coordinator role is designed to create unparalleled experiences for our Owners and Guests. Are you an inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day? You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.
Responsibilities
A Great Blue Resorts Experience Coordinator is responsible for working in a team under the supervision of the General Manager to help lead all on site and off-site owner and guest special events as well as events for the staff, and enhancing the experience of all rental guests.
The Experience Coordinator responsibility will include but not limited to the following:
Develop a thorough knowledge of the entire property, so you can direct rental guests and new owners to amenities
Develop a thorough knowledge of and promote off-property recreational, educational, and cultural opportunities available to our owners and guests
Develop and maintain positive, happy relationships with outside experience related vendors
Manage all aspects of outside vendors providing services either on or off-property.
Generate fun and exciting events calendars for activities and relevant cultural events
Anticipate, secure, and manage inter-departmental needs for guest programming
Be a team player, offering support to other departments as needed
Enthusiastically lead both on-property and off-property excursions
Energetically assist in the creation of future tours for owners and guests
Maintain all equipment necessary to execute tours safely
Key Responsibilities:
Enhancing Rental Guest & Cottage Owner Experiences
Host all guests to the resort from pre-arrival to departure:
Perform 2-week out excitement call confirming all payment received, dates, number of people, energetically upsell any extras (pontoon ride, firewood, sales tour, etc) and book an arrival time
Day of arrival check all arrival cottages ensuring cleanliness
Upon arrival, happily guide guests to their cottage and show them the ins and outs of staying at the cottage. Ensure they are comfortable with where the amenities are and direct them to the contact information sheet.
Advise guests of your title and explain you are there to help them enjoy their vacation at our resort Be the point of contact if there are any questions/concerns during the guests’ stay and direct issues to the correct department.
After departure, send a “thank you” (call or email) and request feedback on their stay (maybe have a link to our site), invite to book again, close the stay.
Check cottage upon departure for any damages reporting anything to the front desk/GM
Coordinate all On a and Off Site (if applicable) Activities:
Maintain all Activities Equipment for use by guests.
Program and coordinate all activities on and off site
Approach all encounters with guests and employees in an attentive, friendly, happy, courteous and service-oriented matter
Develop a solid working knowledge of all necessary software programs for guest activity management
Maintain a positive, happy and professional working relationship and promote open lines of communication with managers, employees and other departments.
Other responsibilities include (but are not limited to):
Walk the beach and pool areas, talking to owners and kids and promoting events
Put on impromptu games if there are quite a few at the beach
Bring freezies to the sports court or ice-cold water when people are playing tennis (not every day)
Skills/Requirements
Prior customer service experience
Prior experience hosting or planning special events
Excellent communication skills
Excellent organizational and multi-tasking skills
Must be available to work weekends, holidays, and some evenings
Must have G2 or G Driver’s License
Comfortable working outdoors in differing weather conditions
Comfortable working independently
Possess a high energy¸ positive and happy attitude
Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
What’s in it for you?
Compensation of $18 / hr
Paid lunches
Opportunity to work in a fun, collaborative environment
Flexible schedule
Diverse and inclusive workplace - Be a part of our tight family!
Continuous learning and development opportunities
Socials, birthday celebrations, and employee recognition events
Ongoing coaching, learning, and development opportunities.
Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
