POSITION SUMMARY
Destination America is seeking highly qualified individuals to fill the role of Travel Director/Travel Concierge for Canadian programs in the Eastern Canada/Maritimes regions for the Fall 2025 season, which typically runs from September through December. Our brands include Trafalgar, Insight Vacations, Luxury Gold, and Costsaver, and we also operate trips for our key account partners under their brands. Individuals should be passionate about their province(s) of expertise, possess a desire to share knowledge and stories, be customer-service-centric, and be able to seamlessly manage every detail of our itineraries. Applicants must be eligible to work in Canada.
Key Responsibilities
Effectively manage trip logistics and day-to-day operations for up to 52 guests on a coach, ensuring a seamless travel experience
Utilize good judgement and ensure guest safety at all times
Provide unparalleled and individualized customer service to each guest on the trip
Craft and deliver enlightening and detailed stories and commentary in fluent English throughout the trip as a regional expert in the destination
Utilize technology on the coach to enhance guests’ experience while travelling.
Keep an organized log to manage and collect trip funds for optional experiences and account for all trip expenses
Build upon our strong relationships with our vendors and various partners, both internally and externally
Work closely and collectively with our Operations team while also making effective decisions as needed
Competencies
Must be proficient in Microsoft Word, Excel, Teams, the internet, email, and social media.
Must possess strong technical abilities and be able to utilize an iPad and various applications and learn various internal platforms.
Must have administrative, organizational, and basic accounting skills.
Applicant must speak English fluently.
Must possess excellent customer service skills and excellent written and verbal communication skills.
Ability to interact with vendors and guests from various countries, cultures, and ages.
Vision correctable to 20/20 with reasonable accommodation required.
Applicant should be able to lift 20 lbs with reasonable accommodation and be able to sit and stand for long periods of time, walk frequently and for long distances, and adapt to long working hours for 10 to 20 days at a time.
Experience
Between 3-5 years over the road experience leading multi-national groups preferred.
Education, Licensure, Certification
Travel Certificates, Tour Director/Guide Certificate Preferred. ITMI, TripSchool, or IGA certification strongly preferred.
Other Skills/Requirements
Exceptional attention to detail and ability to multitask required. Strong candidates will possess leadership qualities, high emotional intelligence, cultural sensitivity, and possess a thorough understanding of Canadian history, politics, and culture, as well as have a working knowledge of international and domestic current events. Applicant should also have previous and applicable work experience in the destination and must be eligible to work in Canada.
The Travel Corporation is committed to creating an inclusive and accessible workplace. We are an equal opportunity employer and comply with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance so we can make appropriate arrangements.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
