Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful:
Long term Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Company Pension Plan
Casual dress
Dental and Vision care
Employee Stock Purchase Plan
Work schedule M-F
We are currently looking for a full-time Dispatch / Service Administrator for our Dorval, QC branch. The Road Service Coordinator is directly responsible for the management of the Road Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.
Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Maintain Technician time log
Answering internal and customer service calls
Daily payroll time card entry
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
PM running & monitoring throughout the month
PM tracking reports & audit completed work for weekly meeting
PM scheduling for technicians
Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
Fleetmatics (Geotab) monitoring to ensure technicians are on time at field accounts
Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
Organize and follow up service van maintenances
Assist Technicians with finding technical data
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned
Desired Skills and Qualifications:
Bilingual French and English (mandatory)
Previous dispatching, warranty administrative or mechanic experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Culture is Job #1.
Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life.
If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.
So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.
What we look for:
At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning
Other Opportunities at Alta:
Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.
