Work Location Value Buds Sherbourne About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices About the Role Based out of our Value Buds Sherbourne location in Toronto, ON, we are looking for an experienced Part-time Customer Experience Representative who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry. Address: 251 King St E, Toronto, ON, M5A 1K2 Role and responsibilities include, but are not limited to: Customer Offering • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs • Facilitate a welcoming and positive atmosphere for everyone in the store • Educate customers about cannabis products, strains and consumption methods Day to Day Operations • Promote our culture and brand by participating in merchandising and promotional activities • Work in partnership with Store Managers and other team members to generate sales. • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products • Participate in routine store maintenance and ensure cleanliness is a priority • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures • Monitor inventory and re-stock products regularly Regulatory Adherence • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures • Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs • Comply with Nova Cannabis’s policies, standard operating procedures, and practices Experience and Qualifications • Minimum, 2-years of customer service experience • Minimum, 2-years of retail and/or hospitality experience • Cannabis, liquor or healthcare experience is preferred • High School Diploma or equivalent • Valid CannSell certification • Must complete and pass a Criminal Record Check • Working knowledge of regulations as it pertains to selling cannabis in Ontario Personal Characteristics and Requirements • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers • Ability to think on your feet and creatively problem solve • Open-minded and constantly identifying ways to improve • Passionate about creating a positive, memorable, and tailored experience for every customer • Excellent communication skills (written and verbal) and a professional demeanour • Team player who is passionate about supporting the overall success of the business • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times • Responsible and reliable • Must be 19 years of age or older • Must have reliable transportation to commute to/from work SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada’s largest regulated product platform. To learn more about SNDL– please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1
