Drive for Excellence
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Regional Aftersales Manager to join our Corporate Aftersales Team in Niagara!
Reporting to the Director of Aftersales, the Regional Aftersales Manager will provide leadership and strategic aftersales support to our Niagara Region based stores.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
Provide strategic leadership to parts, service, body shop and general managers
Conduct monthly financial meetings with dealership teams in conjunction with the regional manager
Assist in the preparation of annual operating budgets, goals and objectives for each dealership fixed operations departments and monitoring the department’s performance
Work directly with department managers to identify areas of opportunity within each dealership and provide expertise and guidance to assist them in meeting their objectives
Assist General Managers in continuously interviewing and recruiting quality candidates to be referred to the Group’s various dealerships for potential new hires
Assist in training, motivating, counseling, and monitoring the performance of all the dealerships service and parts department staff
Work closely with the department managers to align individual dealership objectives with the group’s policies and goals
Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
Collaborate with corporate teams on both day-to-day operations and strategic initiatives
Develop and execute strategic initiatives across the group
What do you need to succeed?
Must have at least 10 years of experience in the automotive industry
Must have at least 5 years of automotive dealership management experience
Proven ability to build strong working relationships
Knowledge of Car Parts and Service Systems
Understanding Metrics and Reports
Basic knowledge of the dealer operating report and fixed analysis tools
Basic knowledge of dealership profit departments structure and interconnectivity
Excellent communication and interpersonal skills
Must have strong leadership and organizational skills
Strong computer skills and attention to detail
Excellent time management skills, ability to multitask and work well under pressure
Ability to manage stress and work with tight deadlines
Highly self motivated and directed
Ability to work flexible hours and work around a changing schedule
Must have a valid Ontario Driver's License and good driving record
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career development program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
