About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy
Solutions has brought turnkey solutions to clients for over 20 years. Metergy
supplies, installs and remotely reads meters to measure individual suite
consumption of electricity, water, gas, and thermal energy in multifamily and
commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term
recurring revenue and has been proven to reduce in-suite energy consumption by
an impressive 40%, significantly advancing our clients' decarbonization efforts.
This outstanding performance has enabled Metergy to issue green bonds and secure
green financing, fueling our sustained growth and creating extraordinary career
opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the
largest in North America, Metergy boasts over 850,000 contracted meters, issues
more than 2 million utility invoices annually, and employs over 400 dedicated
team members. Our successful acquisitions have consistently exceeded
expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners,
one of the world’s largest investors, owners, and operators of infrastructure
assets across the utilities, transport, energy, data, and sustainable resources
sectors. This partnership provides Metergy with access to substantial capital,
infrastructure investment expertise, and a global reach, positioning us for
continued success and innovation.
Our Mission
Provide building owners and occupants with accurate and reliable utility
consumption data through market-leading expertise in turnkey submetering and
billing, while fostering a workplace with inspired team members empowered to do
more good.
At Metergy, we don’t just believe in our people; we champion them. When
individuals feel valued, supported, and inspired to grow, incredible things
happen. That’s why we’re thrilled to be recognized as a Great Place to Work
[https://www.greatplacetowork.ca/en/certification-menu/certified-organizations-updated#certified-organizations2/view-sub-list-details70/65d7d76fe1ebcc0029de9d9a/] for
the second consecutive year! This achievement reflects our unwavering commitment
to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and
delivers with precision. We’re proud of who we are and even prouder of where
we’re headed.
Role Overview
You will be at the forefront of ensuring a seamless service commencement for our
onboarding clients. This role demands a strong collaborative approach with our
clients and internal teams, with a specific focus on advancing key performance
indicators, particularly Metergy's "Onboarding Score". Your critical thinking
abilities, capacity to work independently and with a team, ability to forge
strong B2B relationships and strong project management skills will be pivotal in
achieving success in this role.
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Key responsibilities:
- Maintain strong relationships with assigned clients, serving as the primary
point of contact during the onboarding process
- Act as a trusted advisor to clients, providing expert guidance and thought
leadership, and serving as the escalation point for critical client issues.
- Communicate all aspects of Metergy’s billing program from onboarding through
services reconciliation and hand off to an assigned Client Success Manager
- Continuously assess and optimize processes related to service commencement
for improved efficiency.
- Work closely with cross-functional teams, including sales, marketing,
engineering, and production, to ensure customer needs are met and feedback is
incorporated into service delivery, serving as an internal client advocate.
- Provide education on Metergy or client programs, including regulatory
requirements, to internal and external stakeholders as required
- Provide tailored reports, project plans, and value-added programs for
clients, with support from cross-functional teams.
- Play an active role in supporting and enhancing key performance indicators,
with a specific focus on Metergy's Onboarding Score
- Resolve complex challenges and issues that may arise during the commencement
of billing services.
- Analyze data to identify trends and patterns that could inform improvements
in the service commencement process, including root cause analysis.
- Participate in special projects, initiatives, sales calls, and other
opportunities as assigned.
- Travel to clients to host and attend key moments like QBRs, kickoffs, condo
board meetings and more.
Qualifications:
- Minimum 5+ years of experience in client success, project management, or
related field
- Proven track record of building and maintaining successful client
relationships
- Strong critical thinking and analytical skills to resolve complex issues
independently.
- Excellent written and verbal communication skills, with the ability to convey
complex information effectively.
- Direct experience with the creation of customer and client-facing
communications, delivery of presentations to wide audiences, and
communication of complex topics to future or current clients.
- Comfortable dealing with clients and internal groups or roles at all
organizational levels
- A keen eye for process optimization and the ability to suggest and implement
improvements
- Ability to prioritize, problem-solve, and, when necessary, escalate
challenges or opportunities.
- Experience working in a fast-paced, high-growth environment.
- Real estate experience or working with property developers and building
property management is an asset.
- Exposure to CRM databases (Salesforce and CC&B, etc.) and/or Microsoft Office
applications is an asset.
- Ability to travel as needed to meet with clients.
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Benefits & Perks
• 100% company covered heath and dental benefits from day 1
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We cover annual fees for your professional designation
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
Metergy’s recruitment process includes accommodation for applicants with
disabilities. All accommodations will consider the applicant’s accessibility
needs due to disability and are available upon request.
