JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Experience Ambassador delivers premium client service by fostering meaningful connections, anticipating needs, and providing hospitality-focused solutions across designated properties. This client-facing position strengthens partnerships between JLL, service providers, and clients while implementing tailored experience programs. The ideal candidate combines exceptional interpersonal abilities with a passion for hospitality excellence, continuously enhancing both professional capabilities and workplace environments. WHAT YOU’LL DO Serve as primary contact for workplace inquiries, providing care to enhance client experience Welcome visitors, assist with arrivals, departures, and orientations Maintain visibility in reception areas and through floor walks (minimum two hours daily) Manage badge access for all personnel Monitor reception areas to maintain safe, clean environments Ensure all workspaces are properly stocked and maintained Verify service compliance with agreements and standards Respond to all requests within one business day with follow-up Connect with stakeholders to anticipate needs and develop solutions Support meetings and events to prevent disruptions Escalate potential risks to prevent security incidents or operational issues Provide flexible support for client events Meet established metrics and client objectives Contribute to improvement through best practice sharing Provide administrative support for services as needed Execute additional tasks as requested WHAT WE’RE LOOKING FOR High School diploma or GED required. Minimum of 2-3 years experience in hospitality management experience Ability to work with clients at all levels of an organization. Strong vendor management experience. Exhibits strong communication and listening skills. Exhibits initiative, responsibility, flexibility, and leadership. Must have strong analytical skills. Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook. WHAT’S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Estimated total compensation for this position: 55,000.00 – 65,000.00 CAD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site –Victoria, BC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
