Job Posting: Regional Manager Laboratory Health Services Centers - Ottawa
Relocation Assistance as Required
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve
a healthy future with care and wellness solutions that are convenient,
understandable, and accessible. When you join our team, every day is an
opportunity to get better and be inspired. It’s an environment where you can
grow your career in any direction you choose. We’re evolving our technology and
optimizing our processes, so you can do your best work, make a meaningful
impact, and thrive.
Are YOU our next Regional Manager, Laboratory Health Services Centers?
The Regional Manager Laboratory Health Services, is accountable for the
operation of the Laboratory and Health Services Centers in accordance with the
Dynacare strategic plans. The primary function is building great teams through
strong, positive employee relations and creating a work environment that
supports the delivery of exemplary customer care and a positive customer. Other
accountabilities are efficient utilization of resources and fostering a culture
of quality and continuous improvement.
Job Status: Permanent Full-Time
Locations Supporting: Kanata, Arnorior, Renfrew, Barry's Bay, Carleton Place
Work Style: On-Site
Internal Posting Deadline: August 15, 2025
Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career
opportunities
- Access a health and wellness benefits program that supports you and your
loved ones
- Grow and thrive with a dynamic, successful company through internal mobility
opportunities
- Invest in your future through RRSP match benefits and an employee stock
purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and
respect for all
How YOU will make a difference:
Responsible for transforming the Laboratory and Health Services Centers within a
region to a new delivery model designed to ensure an excellent customer
experience through consistent, outstanding customer care
- Foster an environment of positive employee relations and strong teamwork
while working in compliance with established human resources policies and
practices
- Encourage trust and open communication with direct reports, address employee
feedback and input and ensure team understanding of corporate and
departmental goals and performance
- Engaging the Director, Health Services Operations and Human Resources for
guidance and/or direction to ensure a positive client, customer or employee
experience
- Build and manage an effective team through strategic hiring, training,
performance management, coaching and recognition
- Liaise with clients and ensure their experience is positive by providing
professional, timely assistance to enquires, educate clients on processes,
investigate concerns and ensure full understanding of client needs
- Analyze and make recommendations to continuously improve workflow processes
to assure consistency and quality in the delivery of service to customers,
laboratory operations and clients
- Conduct metric reviews of area Laboratory and Health Services Centers to
ensure key indicators of cost, quality, delivery, safety and customer
experience are being met or exceeded, and introduce corrective actions where
required
- Participate in continuous improvement projects along with regional goals and
objectives aligned with corporate strategy
- Develop and administer regional operating budgets, identify potential cost
saving and make recommendations for improvement
- Responsible for completing operating reports using metrics and key
performance indicators
- Pursue ongoing continuing education to ensure awareness of new industry or
regional trends, developments, laws regulations, and technology
- Support the Business Development team with the establishment of new clients
- Oversee maintenance and renovation programs for each location in the region
in conjunction with the Manager, Support Services
- Understanding of laboratory operations, processes and key performance
indicators
- Understanding of customer care best practices and demonstrated ability
applying that knowledge in high volume, time sensitive environment
- Promoting and championing a healthy and safe environment
- Participate in and implement health and safety programs and activities such
as training, communication, inspection, investigation and general safety
promotion
What YOU bring to the role:
Post-Secondary education in Healthcare, Science or Business 3+ years of
leadership experience in a high paced, customer facing environment is preferred
- Previous related experience required to perform job: 3-5 years
- Proficient computer skills (MS Office and applicable software applications)
- Lean Six Sigma and/or Change Management training - required
- Proven attention to detail, excellent organizational, prioritization and time
management skills
- Ability to manage multiple items effectively
- Experienced people manager with the ability to develop talent and building
high performing teams
- Effective communication skills and the ability to work effectively with all
levels of management and non-management
- A strong team player with the ability to work independently with a high
degree of initiative.
- Demonstrated customer focus with the ability to engage direct/indirect
reports to promote a customer centric environment
- Highly motivated individual with a proven track record of delivering results
on multiple priorities while meeting competing deadlines
- Knowledge of technical procedures as they apply to laboratory testing,
shipment logistics and specimen
Passionate about supporting healthy lives with commitment and care? Please apply
today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We
are a great place to work. At Dynacare, we’re proud to hire the best people. If
you are looking for a meaningful career where you can support healthy lives with
commitment and care – we would like to meet you. We hope you will join us in our
journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the
attraction, selection, advancement, and fair treatment of all individuals. We
believe that our diversity is our strength, so we employ a diverse workforce and
respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a
request for accommodation will be accepted as part of the Dynacare hiring
process.
