The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
The Project Implementation Manager maintains overall responsibility for a new customer onboarding project. The Project Implementation Manager works with the Sales Team, and other stakeholders (Sales, Engineering, Contract Manager), to finalize the customer agreement. The Project Implementation Manager then leads the contract ‘scoping’ process as well as the development of the contractual agreements.
Once the contract is signed, the Project Implementation Manager is responsible for the execution and delivery of the project and for ensuring the project is delivered on time and on budget.
What You’ll Do
Project Management & Execution
Develop comprehensive work plans, schedules, resource plans, and project estimates
Create and oversee conversion, acceptance testing, training, and cut-over plans
Provide clear direction and guidance to the project team
Regularly report project status to both customers and internal stakeholders
Ensure projects meet agreed-upon timelines, budgets, quality standards, and customer requirements
Conduct risk analysis and monitor progress against key milestones and budgets
Review project deliverables to ensure adherence to quality standards
Manage the integration of customer and third-party tasks, tracking schedules, tasks, and deliverables
Track and resolve issues with internal Versaterm stakeholders
Oversee the cut-over to go-live and provide support during the post-implementation phase
Conduct post-implementation audits to assess project success
Customer & Contract Management
Manage customer expectations throughout the project lifecycle
Lead contract scoping efforts and collaborate with relevant teams on contract development
Assist in resolving conflicts during contract negotiation and customer onboarding
Collaboration with Sales
Identify cross-sell opportunities and facilitate sales discussions with the account manager
Collaboration with Product Team
Provide clarification on the scope of contracted custom enhancements
Track the progress of development efforts
Assign project team members to support testing initiatives
Collaboration with Customer Success
Facilitate a smooth transition of the account to the designated Customer Success Account Manager
What You'll Bring
Minimum of 5 years of leadership experience in the public safety sector or project management, preferably with public safety software
Strong background in project deployment, technical support, and customer service
Professional experience with CAD, RMS, or mobile applications; familiarity with Versaterm products is a strong asset
Excellent communication, organizational, and documentation skills
Proficient in understanding and documenting customer software requirements and workflows
Bachelor's degree preferred
Experience with project management tools and methodologies
Willing to travel across North America up to 25% of the time
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
