At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a dynamic Client Project Administrator (Contract) to join our Markham, ON office. In this multifaceted role, you will build and sustain positive, long-term relationships with Relationship Managers and internal leaders—becoming a trusted operational partner across teams. You will be responsible for essential administrative tasks including data entry and analysis, coordinating data receipt from external stakeholders, balancing and preparing datasets for mainframe integration, and developing business rules. This role blends relationship management, service delivery, process improvement, and technical problem-solving. You will produce accurate reporting, manage client data across projects, support procedural initiatives, and handle client inquiries with professionalism and speed. As a crucial support member of the Client Services team, you will also contribute to system enhancement processes and regulatory initiatives—ensuring all deliverables meet the high standards of accuracy and timeliness Broadridge is known for. Key Job Functions/Responsibilities Relationship Management Update and maintain client information across ongoing projects, collaborating with internal teams and contacting external clients to gather missing data, updating client information and ensuring all information is accurate Act as an integral support member of the Client Services team Attend investor meetings as required, supporting shareholder validation and scrutiny procedures Investigate client inquiries regarding preferences, interests, and needs; provide timely and thoughtful responses Service Delivery Develop, maintain, and distribute reports and tracking documents for Management, Relationship Managers, and Project Managers Generate and distribute time-sensitive reports and correspondence with accuracy and speed Create and deliver ad-hoc reports and datasets upon request Regularly input and extract data in Excel, using tools such as V-lookups, Pivot tables, and macros to produce reports Process Improvement Contribute to the development and implementation of monitoring tools and procedures Participate in the System Enhancement Request process—drafting and reviewing documentation, supporting testing phases Technical Support project tasks including data analysis, file sorting, and drafting written procedures Expand working knowledge of relevant regulatory instruments including: National Instrument 54-101 National Instrument 51-102 National Policy 11-201 National Instrument 81-106 Demonstrate flexibility to work overtime as business needs arise Perform other duties and special projects as assigned Other duties as assigned Basic Skill Requirements Education: Bachelor’s Degree in Business Administration or related field Professional accreditation in Project Management (PMI) is an asset Experience: 2+ years of experience in an administrative, sales support and/or client support role Familiarity with Capital Markets (investment community) is an asset Proficient in Microsoft Excel (advanced functions including V-lookups, Pivot tables, and macro creation) Strong knowledge of Microsoft suite products, including Word, and Outlook Skills: Effective time and project management skills Professional communication and organizational skills Strong attention to detail and commitment to accuracy Ability to work independently while collaborating across internal teams Familiarity with regulatory instruments in Canadian securities preferred Previous experience in client services, project administration, or data analysis roles is a plus A proactive, “service-first” attitude combined with superior interpersonal and presentation skills Ability to work independently on projects, with tight deadlines, under minimal supervision Tools: Windows environment Microsoft Office Suite All necessary advanced technological tools are provided Exposure to database systems is an asset Recruitment Process Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. Background Check Process Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check Workplace Flexibility We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours. Accessibility & Accommodation Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team. #LI-Hybrid #LI-TN1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
