Join Commissionaires!
Our focus is on our customers and our team members. As Canada’s only
not-for-profit security company, over 90% of our revenues go directly back to
our team members in wages, health & dental benefits, RRSP contributions,
employee recognition programs, and more.
We play a critical role in protecting the safety and security of Canadians. Our
diverse workforce welcomes the application of all qualified candidates, without
regard to race, colour, religion, sex, marital/family status, sexual
orientation, gender identity, aboriginal status, age, disability or persons who
may require an accommodation to apply.
Make a difference!
Position Title: Customer Service & Reception Representative
Location: Commissionaires – Victoria, BC
Wage: $23.50/ an hour
Section: ID Services
Hours: Monday to Friday, 8:00 AM to 4:00 PM
Position Overview:
We’re looking for an organized, service-oriented team member who enjoys variety
in their day and thrives in a front-facing role. This position blends customer
service in our Identification Services area with traditional reception duties,
starting with a focus on fingerprinting services and evolving to include
reception coverage and office support.
As the first point of contact for many of our clients and visitors, you'll play
a key role in creating a welcoming environment while delivering essential
regulatory services. We’ll provide full training to support your success and
confidence in both areas of responsibility.
What You’ll Be Doing
Customer Service Responsibilities (initial focus):
· Deliver fingerprinting and identification services using Live Scan technology
· Support customers in obtaining police clearances, record suspensions, and
related services
· Maintain confidentiality and professionalism with every interaction
· Learn and assist with additional services, including US travel waivers and
process serving
· Document transactions accurately and maintain secure client records
Reception Responsibilities (gradually increasing):
· Greet and sign in visitors professionally and courteously
· Answer and direct incoming calls, triage inquiries, and relay accurate
messages
· Support internal communications and liaise with team members to keep
operations smooth
What You Bring
· Proven customer service skills and a friendly, professional demeanor
· Comfort with technology and willingness to learn new tools and systems
· Strong communication skills—both verbal and written
· Attention to detail and an ability to manage time and priorities effectively
· Experience in a front-desk or receptionist role is an asset but not required
· Familiarity with Microsoft Outlook, Excel, and Teams
· Ability to obtain a Government of Canada Level II (SECRET) clearance
· Valid BC driver’s license preferred
· Additional languages considered an asset
Why Join Commissionaires?
As a not-for-profit with a strong social mandate, over 90% of our revenues go
directly back to team members through wages and benefits. We’re proud to foster
a respectful, inclusive environment and to play a vital role in the safety and
security of Canadians.
What We Offer
· Competitive base pay
· RRSP contributions by employer
· Extended Health & Dental coverage
· Group Life Insurance & Long-Term Disability
· Monthly transit discount (BC Transit ProPass)
· Recognition programs and national bursary opportunities
Make a difference in your community. Join a team that values both service and
support.
