Permanent Full Time
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As a Service Specialist, you will provide direct-to-client service to customers and advisors located in various locations across the Southern Ontario region. This role is client facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be able to handle a larger case load.
What you will do:
Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e. in-person, telephone, online chat, and email).
Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence.
Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools including promoting our self-serve client options (MCLAW, MSSE & GNPA)
Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success.
Collaborates with team members, including leader, to review workflows/workload, share new learnings, process improvements and participate in peer reviews.
Complete & submit amendments in an accurate and timely matter
Manage escalations appropriately
Support meeting requests from other regions
Stay current on all Canada Life initiatives, processes and procedures.
Participate in the National Service Plan with a set number of client/advisor visits.
What you will bring:
Highly adaptable, driven to be your best, and proven initiative.
5 years’ experience in a client service role
Exceptional customer service skills
Ability to build strong relationships
Ability to drive results and innovation
Excellent verbal & written communication skills
Strong attention to detail
Demonstrates organizational & time management skills
Proficient in using the Microsoft Office 365 and Salesforce
Strong collaborator
Keen on teaching and training others
This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.-
The base salary for this position is between $53,200.00 - $79,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
LI-Hybrid
