Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Principal Product Manager - Billing
About the job
This position is needed to We’re seeking a Principal Product Manager to lead Billing platform products. Our Billing platform enables customers to choose - pre-committed contract, subscription or pay-as-you-go.
This role will drive billing strategy, roadmap and execution of the billing platform. The focus will be to ensure that Twilio’s billing systems are scalable, flexible, and compliant, while unlocking growth. You will work with cross functional teams to drive large scale change to how customers consume Twilio products.>.
Responsibilities
In this role, you’ll:
Own the product strategy and roadmap for all payments and billing infrastructure—subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
Partner with engineering to define product specifications, design features, and deliver new functionality to customers
Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
Define and deliver against outcomes—with a strong focus on metrics, speed, and business impact
Partner across technical program management, IT, finance, legal, and support teams to ensure successful go-to-market for new product initiatives
Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering, balancing business needs with long-term platform scalability
Partner with other Figma product teams to power new monetization efforts and unlock sales levers
Drive planning and prioritization, defining and tracking key metrics, and work closely with engineers to define feature functionality and execute against the roadmap
Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
High ownership mindset: You bring urgency, challenge blockers, and know when to escalate or hold the line
Deep payments fluency: You understand the strategy, incentives, and mechanics behind billing and payments—not just the technical components
Vendor leadership: You’ve driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
An excellent communicator, with experience presenting to cross functional stakeholders
Have a Bachelor's degree in Computer Science, Engineering, or equivalent experience
Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements.
Desired:
Have deep user empathy for both internal and external customers
You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision.
Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality
Location
This role will be
