Order Management Team Lead
On-site | Full time | Mid-level (3+ years)
About us
In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.
Scope
As the Order Management Team Lead at Trench Canada Coils, you will lead a high-performing team responsible for executing customer orders for complex, custom-engineered high-voltage equipment. In addition to team leadership, you will act as Project Manager for large and technically demanding orders, driving cross-functional alignment and accountability to meet delivery, quality, and financial targets.
This role requires someone who is action-oriented, able to make decisions quickly, and skilled at mobilizing manufacturing, engineering, logistics, and procurement to deliver results. You will play a key role in coordinating revenue forecasting efforts and ensuring that the team pushes orders to completion to achieve monthly revenue targets.
Your Tasks:
Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle (from handover to delivery).
Act as Project Manager for large and complex customer orders, driving execution across manufacturing and other functions to meet technical, delivery, and commercial objectives.
Coordinate monthly revenue forecasting and proactively drive the team and stakeholders to achieve revenue targets.
Own and monitor the order pipeline; push resolution of blockers and escalate risks as needed.
Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.
Align with internal stakeholders (Planning, Engineering, Production, Logistics, Finance) to ensure proactive risk mitigation and issue resolution.
Conduct regular operational and project reviews with the team and key functions.
Track KPIs including order cycle times, backlog conversion, on-time delivery, and revenue realization.
Lead and support continuous improvement initiatives in tools, process, and team performance.
Act as escalation point for internal and external issues related to order execution or customer expectations.
Requirements:
5+ years of experience in Order Management, Project Management, or Operations within a custom manufacturing or industrial environment.
Proven track record leading teams or managing complex technical projects across multiple departments.
Strong knowledge of SAP SD and experience managing customer orders in ERP systems.
Working understanding of Incoterms, export controls, and commercial contract execution.
High sense of urgency and ownership; capable of taking the lead, making decisions, and moving actions forward under pressure.
Skilled at building relationships and influencing across functions to get results.
Excellent organizational and communication skills; ability to manage priorities and deadlines.
Advanced skills in Microsoft Excel, Word, PowerPoint; experience with revenue dashboards or tracking tools is an asset.
Bilingual in English and another language (e.g., French, Spanish, Portuguese) is an advantage.
Experience in the utility, OEM, or high-voltage manufacturing sectors is highly valued.
We offer:
The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
Support from experienced professionals in handling the latest measurement technology
Our Commitment
Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.
HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.
