Job Summary
Reporting to the Hub Manager of Toronto (YTZ), the Airport Operations Coordinator is the main point of contact for the Customer Service team members, administration, and payroll, while supporting the team with various other tasks.
Duties & Responsibilities
Responsible for all payroll submissions, monitoring, adjustments
Liaise with the payroll department to resolve any payroll discrepancies
Track overtime and time bank
Process and track shift trades and drops
Coordinate leave/vacation requests
Update and monitor attendance tracker, including controllable and non-controllable infractions
Review attendance tracker on a monthly basis and determine if any action is required.
Attendance follow up and scheduling of coaching sessions with supervisor and team member
Tracking progress of employees on modified duties or WSIB claims
Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs
Review schedule up to 72 hours in advance to ensure adequate resources
Sending out communication to team members about open shifts that require coverage
Maintaining various spreadsheets on a daily basis.
Daily schedule creation with teams and assigning teams
Assist with the recruitment process for new team members, including interviewing and document processing
Other duties as assigned
Behavioural Competencies
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
Require a high proficiency in the Google Suites program, Word, Excel, PowerPoint, etc.
Require 1 year of working experience in payroll and applications
Require 1 year of working experience with scheduling
Must be organized, highly capable of multi-tasking
Familiarity with basic Canada Labour Code Schedule Regulations
Duties require professional verbal and written communication skills and the ability to type 50 wpm
Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.
Excellent oral and written communication skills
Ability to problem solve and make decisions to enhance organizational effectiveness
Ability to undertake self-directed tasks
Excellent time management skills
Attention to detail; the capacity to prioritize by assessing situations to determine urgency
Location
Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
