Mandate:
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.
Responsibilities:
Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards
Conducting secondary audits on regulated shipments
Managing urgent release requests
Monitoring and communicating system outages
Ensuring accurate transmission of entries under hard-stop conditions
Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.
Requirements:
Minimum 5 years of experience in the Customs Brokerage industry
College Diploma in International Transportation & Customs or related field is preferred
Experience with staff management is considered an asset
Strong knowledge of Canadian customs regulations & trade processes and programs
CCS, CTCS, LCB designations are preferred
Experience in CargoWise One system, or related brokerage systems is considered an asset
Proficiency in MS Office
What You Offer:
Ability to work independently (drive and self-starter/self-managed) and in a team environment
Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion
Excellent oral and written communication skills
Exceptional customer service skills
Extremely detail-oriented and organized
What We Offer:
Equal opportunity employer
Competitive compensation
Comprehensive Benefits package, including fitness reimbursement program(s)
Education Reimbursement Program
Balance between work and home life
