Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Night Auditor-Front Desk Agent will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the Front Desk while maintaining high internal & external guest service standards as well as the completion of the Night Audit.
Responsibilities:
Maintains an inventory of vacancies, reservations and room assignments
Registers arriving guests and assigns rooms
Presents statements of charges to departing guests and receive payment
Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
Daily accounting data entry and reconcile
Runs all Night Audit reports and reports to Front Office Manager, General Manager and Accounting office when discrepancies are found
Posts any late charges not posted on previous shift
Completes Food & Beverage Audit, keys in journal entries
Completes credit card and city ledger sequence
Coordinates and completes back-up
Runs night audit sequence
Delivers audit materials to Accounting Office
Completes daily sales & labour report
Completes gratuities porterage distribution report on a daily basis
Completes daily room pick up & forecast reports
Other duties as required
Skills/Knowledge/Experience:
Completion of Secondary School
Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
Minimum 3 years Front Desk experience
Rooms Forecasting and/or Budgeting an asset
Understanding of Yield and Revenue Management an asset
Proficiency in excel worksheet application
Demonstrates superior customer service skills
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work overnight shifts including those on weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
