Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Guest Services Agent
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary:
A Guest Services Agent has several indoor and outdoor duties. Continually strives to provide our guests with the ultimate RMR experience. You are expected to retain knowledge of our point of sales program, the products we offer, the conditions of the ski runs and details of our services. In addition, you are expected be attentive to guests when scanning their lift pass to avoid fraudulent pass uses, and most importantly work to ensure our guests are set up for a successful day on the mountain.
Essential Job Functions
Sell lift tickets, passes, and any other resort products
Answer guest inquiries and potential complaints in a professional manner
Assist guests with ticket/pass issues
Complete daily cash outs
Monitor RFID scanners at the base of the gondola
Work outdoors for periods of time in varying weather conditions
Be able to provide the guest with general resort and town information
Assist other departments when requested
General cleaning duties
Other duties as required
Required Qualifications and Abilities
Must be elligible to work in Canada - can provide valid SIN documentation
Experience in the ski/summer resort industry or a guest relations type atmosphere is an asset
Ability to communicate
Customer service skills
Sales skills
Cash handling experience
Basic computer skills
Conflict resolution
Team player
Passionate about life in mountains
Mature, enthusiastic, and guest service oriented
English as a first language, second language an asset
Compensation and Benefits
• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
