Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies is now accepting applications for a full-time Front Store Supervisor to join the team at Forbes Pharmacy-Millstream in Victoria, BC.
Why work at Neighbourly Pharmacy:
Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through LMS.
Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.
Neighbourly Pharmacy network recognizes Canada's diversity as an opportunity to better serve their communities and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
SUMMARY:
The Front Store Supervisor (FSS) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, excluding pharmacy. The FSS leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The FSS is expected to embrace all Neighbourly Pharmacy Policies, procedures, and standards. The FSS is responsible for achieving store objectives and targets and is required to deal with and solve all problems that may arise.
DUTIES & RESPONSIBILITIES:
Operations
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Follows direction outlined on all communications relative to operations
Ensures products are always in stock, through proactive inventory planning, and utilization of best practices and established processes
Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
Manages labour scheduling and leverages Dayforce to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business
Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
Adheres to established purchasing processes including all replenishment activities (e.g., regular replenishment seasonal and event purchasing)
Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
Inventory control, ordering, receiving, price changes, damages, and returns
Conducts competitive price checks for both grocery and other KPI products as requested
Implements new planograms and planogram adjustments, follows perpetual inventory directives
Physical Store/ Facility Management
Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
Responsible for ensuring the safety of all customers and employees on store premises
Responsible for maintaining physical store image to corporate standards
Responsible for upkeep and repairs with Janitor, Property Management, and scheduling repairs
Human Resources
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within budgeted guidelines
Effective management of schedules, absenteeism, FT-PT staffing ratio
Conducts probationary reviews for new hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Provides staff orientation and specific position training utilizing LMS, and in-store training programs where required
Manages conflict and ensures effective and timely resolution
Finance
Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the available reports
Meets period, quarterly, and annual targets
Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting (such as Micro-Strategy, Daily Metrics Tracker, KPI’s)
General
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with food and safety guidelines
Complies with loss prevention policies and procedures and ensures they are executed throughout the store
Maintain confidentiality in all matters pertaining to Neighbourly Pharmacy Franchised business and its operation
Perform other duties as assigned
QUALIFICATIONS
Planning, Judgement and Decision Making
Planning and preparation for Inventory Management
Use judgment and decision-making skills to control expenses
Provides effective leadership and ongoing mentorship and ensures development of all staff
Efficient time management skills
Able to prioritize activities quickly in response to changing initiatives
Effective organization and planning skills
Experience
Previous retail management experience (including responsibility for purchasing, Loss Prevention, as well as inventory control)
Demonstrated ability to drive the business, lead by example and support corporate programs
Works effectively with management team
Superior interpersonal, coaching and communication skills
Strong business and financial acumen
Strong verbal and written communication skills
Computer literacy
Demonstrated commitment to providing exceptional customer service
Strong relationship builder with key internal and external agencies
Job Type: Full-time
Benefits:
Dental care
Employee assistance program
Extended health care
Paid time off
Schedule:
Monday to Friday
Ability to commute/relocate:
105-2349 Millstream Road, Victoria, BC, V9B 3R5
