The Director, Information Risk Management is responsible for providing 2nd Line of defense risk oversight and challenge to U.S. Segment in the area of information security risk and technology risk. Position Responsibilities: Delivering the 2nd line information risk oversight program to US Segment while supporting the Segment to own and manage their risks efficiently and effectively. The oversight activities span across third party, changes, operational resilience, risk and control self-assessment, incidents and reportable events, issues and CAPs, disaster recovery, etc. Promoting a strong information risk culture and diversity, equity and including values. Staying abreast of new and emerging regulatory requirements as well as emerging and evolving risks. Managing capacity by monitoring and acting on anticipated change in workload and resource changes. Ensuring the team is properly trained and kept current with information risk and cyber security developments, threats and emerging technology. Interacting and cooperating with other GIRM teams and IRO counterparts to ensure consistent and efficient processes. Maintaining effective relationships with L1 stakeholders and L2 risk partners to drive the best outcome. Owning the risk reporting activities for US Segment. Required Qualifications: Minimum 10 years of experience in governance, risk and control functions preferably in information security and technology risk areas. University degree Expertise in best practices of various aspects of information risk management and prior experience as a leader in IT risks. Strong communication skills including ability to explain technical information to non-technologists including business executives. Strong competencies in collaboration, problem solving and influencing key risk decisions Knowledge of the regulatory environments in the U.S. Knowledge of security software, IT audit and security, programming/coding and/or IT compliance Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP) Competencies: People management Presentation and facilitation skills to all levels and audiences Ability to develop and maintain strong relationships Strong team player (collaborative) Solid knowledge and understanding of the industry, strategic direction and operational challenges Strong time management and organizational skills to manage multiple tasks and changing priorities Key Leadership Behaviors: Analytical and problem-solving skills Sound judgement and balanced risk view Influencing Collaboration Full ownership and accountability When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $110,530.00 CAD - $205,270.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
