SCOPE OF THE JOB
As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.
RESPONSIBILITIES AND TASKS
Diagnose and repair a wide range of automotive service and mechanical repairs
Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time
Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff
Monitor and report on workshop performance, with responsibility over quality
Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required
Supervise health and safety compliance across the workshop, setting the tone and always leading by example
Oversee inventory management, making sure the workshop is tidy and well organized
Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
Hold daily meetings with the team, outlining expectations and workload for the day ahead
Plan, prepare and distribute work to technicians based on skill level, capacity and resources
Motivate, lead and inspire the team in continuous improvements and efficiencies
Identify any training needs within the team and arrange relevant training courses as required
Liaise daily with internal teams within the Service Centre including Sales, Parts, and local Management
Other related duties as assigned
WHAT YOU BRING ALONG
A minimum of 5 years of experience as an Automotive Technician
Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record
Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset
Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened
Proven ability to lead by example and be innovative with processes and efficiencies
Analytical ability to understand and impact key performance indicators
Ability to motivate a team, to engage and facilitate others to achieve and succeed
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
A calm, considered approach with exceptional oral and written communication skills
CHARACTERISTICS & TRAITS
Good interpersonal skills with ability to communicate with VinFast team members
High levels of attention to detail and organization
Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
Can-do mindset with high energy and strong work ethic
Demonstrated leadership and team building skills
Exercises sound judgment
Flexible and adaptable; able to deal well with modifications and changes to operations
Passion for excellence and contributing to the success of the business
Job Details
Pay Type
Salary
