Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Role: Manager, Material Centre
Status: Full Time, Regular; Sunday - Thursday, 9:00am - 5:00pm
Reports to: Director, Customer Operations, EHS
Location: Birchmount (Markham)
Summary:
This position is a key leadership role within the Planning and Logistics Operations Department. The successful candidate’s primary responsibilities will include; partnering with internal business partners including Field Management, Logistics Operations leadership team members and Planning Management as well as 3rd party vendors and suppliers.
The Material Centre Manager will create an environment orientated to trust, open communication, creative thinking & cohesive team effort. They will lead, motivate, develop and partner with a team of unionized employees with the goal in achieving and maintaining high employee engagement and business performance
This role demands proven leadership skills and abilities that are required for budget management, outstanding communication skills, strategic decision making and proven experience successfully partnering with others.
Accountabilities:
Act as a key point of contact for parts related reporting, including analysis of Customer Left Off’s, Clarify parts queue’s, and adhoc inventory assessments and parts related data gathering
Oversight of the Material Centre budget and Operational Expense
Supports a team of Material Centre Clerks in achieving part related targets, working closely with the MCR team to create process enhancements that drive customer satisfaction and manage business costs
Ensure that all customer queue’s and service levels are managed within specified timeframes.
Proven ability to manage manpower/workload in peak and emergency situations
Regular support and development of our part delivery business through participation at IMCR Team Talks and Leadership Meetings
Support, Coach and as required Performance Manage direct reports including development of Employee’s Scorecards, facilitating 1-1’s, completing Annual Performance Reviews and the management of key business objectives at an individual level
Participates in and assists with 3rd part delivery vendor discussions and meetings to ensure performance and SLA’s are met and maintained
Responsible for Purchase Order Reconciliation, maintaining vendor and courier accounts in good standing
Ability to communicate at all levels within the organization, including written documentation, presentations and verbally in a professional, knowledgeable manner
Support the Planning Operations Team and actively participate as required in leadership of all Planning Operations functions
Qualifications:
Previous leadership experience is a must, Operational Leadership is an asset
Excellent customer service, problem solving, interpersonal and communications skills
Detailed working knowledge of customer service operations including tools and systems
Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals and targets.
Strong conflict resolution skills
Demonstrated ability to make quick decisions without detailed information
Strong knowledge of HVAC industry
HVAC product knowledge required
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
