POSITION SUMMARY:
This position supports the Clinical/Nurse Manager with the daily work of the
unit related to patient care. This position provides administrative support
services within the unit and interacts directly with patients and families as
the unit receptionist. The incumbent communicates within the unit and to other
hospital departments. All related duties and responsibilities adhere to the
policies and procedures of the hospital and the program/department/unit. The
Health Care Worker may / will be asked to work in an alternate health facility
or congregate setting such as a Long term care facility, retirement home or
other community setting
QUALIFICATIONS:
-2 year post-secondary diploma in medical office administration from an
accredited school.
-Medical terminology certificate.
-Minimum one year, up to 2 years' experience providing administrative support
and interacting with patients, families and staff in a busy healthcare setting.
-Intermediate skill level in MS Word, intermediate skill in MS Excel, e-mail and
internet searches, and excellence in medical spelling and medical terminology.
-Clerical testing may be required as part of the selection process.
-Demonstrated proficiency in data entry and the use of patient registration and
scheduling systems.
-Accurate keyboarding skills with a minimum typing speed of 35 wpm.
-Demonstrates excellent customer service skills by acting in a respectful,
compassionate manner.
-Ability to communicate in a sensitive and non-judgemental manner, effectively
and tactfully, both in person and by telephone. Excellent verbal and written
communication skills.
-Ability to maintain composure while handling multiple tasks, frequent
interruptions and stressful situations.
-Professional, with good organization skills and problem solving, with ability
to set own priorities, use critical thinking, and work with minimal supervision.
-Effective conflict resolution skills, including the ability to diplomatically
respond to all inquiries.
-Able to work in a fast-paced environment.
RESPONSIBILITIES:
-Provides reception duties to the unit by handling all incoming phone calls and
enquiries to the unit desk in an efficient and courteous manner. Referrals are
made and individuals are directed accordingly.
-Enters all pertinent patient information into the Electronic Health Record
and/or information system. Retrieves and updates patient information and
communicates with housekeeping, porters and other services within the system.
Prints labels, forms and census information as required. Maintains unit
statistics and produces various reports related to unit activity.
-Handles the documentation and flow of patient admissions, transfers and
discharges. This includes accurately filing or forwarding related items to other
hospital departments as required.
-Assists in arranging for patient appointments, tests, procedures, and
transportation as required. Completes post-discharge follow-up phone calls to
families/patients as directed.
-Maintains Bed Manager Board for the unit. Maintains downtime procedures and
reports as appropriate.
-Participates in unit audits and inspections as required.
-Orders specialty beds/equipment (including rentals, returns/tracking and
booking) as required.
-Assists with program specific duties – i.e., Supports Patient Activity Fund for
unit and distributes PIN cheques for patients as required.
-Assists the Clinical/Nurse Manager with updates to the master schedule as
needed. Prepares and posts the schedule according to collective agreements as
directed. Arranges for replacements and records staff absences as per
established guidelines (e.g., collective agreements and unit protocol).
Maintains call-in sheets. Assists the Charge Nurse in contacting staff when
needed.
-Records staff attendance; completes staff payroll sheets, payroll corrections
and overtime submission for the Clinical/Nurse Manager’s approval and submits to
Payroll.
-Schedules orientation, education and training sessions for departmental staff
as directed. Assists with orienting new staff to the unit.
-Provides administrative support in typing routine correspondence, filing,
sorts/distribute mail, faxes and e-mails, and books conference room/coordinates
meetings.
-Ensures all supplies required by the unit are adequately stocked and re-ordered
in a timely manner and maintenance work orders are monitored and handled in a
timely manner. Enters into HEMM as designated.
-Remains alert regarding unit activity and ensures nursing station and work area
is maintained in a safe, organized and presentable way.
-Provides coverage for other Patient Care Unit Clerks within the
program/service.
-Assists with other activities as delegated by the Clinical/Nurse Manager.
WAGE RATE:
Hourly: $28.87...$30.14...$31.37
