About the Role
We’re supporting a leading SaaS company in the search for a Senior Manager, Web Content Delivery to lead a large, globally distributed team responsible for delivering high-volume, time-sensitive web content updates for enterprise clients.
In this senior leadership role, you’ll oversee a 50+ person team across multiple regions, ensuring operational excellence, SLA adherence, and seamless execution during high-demand periods. You’ll drive strategic initiatives including process automation, AI adoption, and leadership development for the next generation of managers.
This is an ideal role for a proven leader who thrives in fast-paced, SLA-bound environments and has experience scaling global operations while maintaining exceptional quality standards.
Key Responsibilities
Lead and inspire a global content operations team, ensuring balanced workloads and full shift coverage across time zones.
Oversee SLA-driven intake, triage, and publishing of time-sensitive client content with a focus on accuracy and speed.
Anticipate and manage seasonal surges tied to critical business cycles and deadlines.
Implement QA processes, documentation standards, and governance to ensure consistent quality.
Drive operational efficiencies through automation, tooling, and process improvements.
Mentor and develop team leads and managers, building a high-performance leadership bench.
Collaborate with cross-functional teams to ensure smooth workflows and exceptional client experiences.
Monitor and report on KPIs including SLA compliance, turnaround times, and error rates.
What You Bring
8+ years in digital production, web operations, or content services, with at least 3+ years in a senior leadership role.
Experience managing large, geographically distributed teams in SLA-bound environments.
Strong background in content management systems, publishing workflows, and QA methodologies.
Proven track record of leveraging automation and AI to improve operational performance.
Excellent organizational skills and the ability to thrive under tight deadlines.
Skilled at building high-performing, motivated teams and developing future leaders.
Strong cross-functional collaboration skills.
About HighlightTA
This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.
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