Service Administrator - Porsche Centre Markham, Markham, ON L3P 3M2 Job Summary: At Porsche Markham, we are passionate about delivering an exceptional ownership experience to every customer. We are currently seeking a detail-oriented and adaptable Service Administrator to join our team. This role is essential in ensuring the smooth operation of our service department by managing schedules, processing documentation, and supporting both customers and internal teams. The Service Administrator position is responsible for providing administrative support to the service department while serving as a flexible team member who can assist across departments as needed. This position requires a high level of organization, adaptability, and excellent communication skills. Key Responsibilities: Administrative Support: Manage and maintain service schedules, appointments, and logs. Prepare and process service orders, invoices, and reports. Handle incoming calls, emails, and inquiries related to service requests. Maintain accurate customer records and service histories in internal systems. Support compliance and documentation processes. Provide backup coverage for front desk/reception, customer service, or other admin roles and during staff absences or peak periods. Assist various departments (e.g., sales, operations, HR) with clerical and logistical support. Participate in cross-training to stay updated on different team processes and positions. Skills and Qualifications: High school diploma or equivalent 2+ years of administrative or customer service experience. Strong organizational and multitasking skills. Proficient in Microsoft Office Suite and basic office equipment. Excellent verbal and written communication. Ability to adapt quickly to new tasks and environments. Work Environment: Office-based with occasional on-site support needs. Standard business hours with flexibility required to cover absences or shifting priorities. Reports to: Service Manager Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
