Service Advisor
Agriterra Equipment is one of North America’s largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, Toro and Cub Cadet. We have grown from 3 locations (in 2013) to 9 and have been consistently in AGCO North America’s Circle of Excellence Top 20 dealer group.
We are looking for an exceptional Service Advisor to join our team in Lloydminster.
What makes the role exciting and what does it involve?
Working closely with the Service Manager and Shop Foreman to review repair orders for the day.
Scheduling service appointments.
Updating customers on the status of their equipment and additional work required.
Acting as a liaison between customers and Service Technicians, communicating information.
Reviewing work orders to ensure parts are entered, Service Technician notes are entered, and labor times are entered and correct.
Assisting the Service Manager with warranty claims.
Monitoring metrics, like Service Technician efficiency.
Calling and managing customers for payments.
Assisting with branch telephone call traffic
What are we looking for?
Previous experience as a Service Writer, Service Advisor, or a similar customer-facing position.
Ability to familiarize with reviewing paperwork for accuracy and managing multiple priorities.
Computer skills with products such as Excel, Word, and Outlook.
Track record for creating and maintaining great relationships with customers.
Experience growing up or working on a farm or in a farm equipment dealership would be considered an asset, but not required.
Mechanical knowledge with equipment would be an asset but also not required.
Why work for Agriterra?
A competitive salary
A great benefits package
An RRSP matching program
A great company culture, you’ll get to work with a lot of amazing people!
Tenure bonuses
