ADP is hiring a Client Services Representative, Major Accounts Services
- Do you love people and thrive in a fast-paced, collaborative environment?
- Do you get a great amount of joy out of helping others uncover creative
solutions to complex problems?
- Are you looking for a culture where you can bring your passions, put your
unique skills to use, and learn as much as possible?
Well, this may be the role for you. Ready to make your mark?
First things first: At ADP, we believe people make great companies, not the
other way around. Our people make all the difference in cultivating a
down-to-earth culture where ideas are welcomed, and innovation is encouraged.
The result? We're changing the world of work with our HR solutions that help
companies of all sizes focus less on work and more on success.
As a Client Services Representative within Major Account Services, you'll
leverage our top-ranked training programs and world-class service guidelines to
solve clients' challenges and fuel their business success. You will work with
clients who have 50 to 999 employees. You carry the weight of ADP’s service
reputation and client satisfaction in your hands.
The nature of what you do every day will not change – your #1 goal is to help
clients when they reach out. However, every day will be different because the
questions you receive will vary, as will the solutions you provide each client.
There will be no shortage of new questions you receive, which will keep things
interesting. But don't worry, our top-ranked training will help to set you up
for success!
To thrive in this role, you should have experience with clients that builds
rapport, establishes trust, and shines with professionalism. Over the phone and
in writing, your communication style is clear and easy for our clients to
understand and take action on. As a result, your client satisfaction scores make
you proud. Pace should not scare you. We also have a healthy dose of fun. Not
only can you find a career here but friendships that last in a company that
values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
Be the client’s Go-To Person and Trusted Advisor
- Serve as a Client Services Representative in supporting clients with the
payroll module of ADP's HCM software solution, ADP WorkforceNow
- Use breadth of expertise to support ADP's clients
- Work to resolve issues and to identify and provide solutions through root
cause analysis via the use of effective communication and analytical skills
Be a Networker and Relationship Builder
-
Build relationships with clients and leverage your deep understanding of
ADP's products and services to provide solutions to issues and questions.
Help build a client's understanding of our product's value, exceeding
clients' expectations in all your interactions
-
Provide recommendations to ADP leadership around potential best practices,
product and support processes enhancements, based on client input or
experience
-
Continually upgrade knowledge and skill base through a wide variety of
available resources to ensure familiarity on appropriate statutory laws, or
legislative rulings that impact clients
TO SUCCEED IN THIS ROLE: Requirements
- Minimum of 1 year in a customer service environment.
- Bachelor's Degree or its equivalent in post-secondary education and
experience (Preferably in business and/or human resources management)
- A strong focus on client satisfaction in a relevant industry or as a
payroll/HR practitioner with systems experience.
- Fluency in French and English
Bonus points for these: Preferred Qualifications
- Up to 1 year of professional consulting experience or equivalent experience
with software applications, software configuration and client systems
preferred.
- Ability to demonstrate learning agility and critical thinking skills,
including sophisticated Human Capital Management areas (HR, Payroll, Time and
Labour, etc.)
- Basic understanding of payroll processing workflow from input to delivery of
the payroll. Payroll Compliance Practitioner certification an asset.
- Active listening skills and high impact oral and written communications
skills to effectively receive, interpret and disseminate information in a
manner that is clear and concise.
- Initiative to seek out answers, solutions, and positive outcomes for both the
client and ADP.
- Demonstrated organizational skills, ability to multi-task, set priorities,
and follow up in a timely manner.
- The ability to collaborate and work in a team environment as well as work
independently while demonstrating resourcefulness in the use of available
tools and support resources.
*Quebec candidates: While French is required for Quebec-based roles, use of the
English language is also required due to the global nature of the business and
the need to interact with ADP’s headquarters and international sites.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and
creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect
globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of
opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship
opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy
associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional
service to our clients, and none of that happens without each of us taking
care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes
you care about.
What are you waiting for? Apply today!
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