Please note this role is based out of Markham, Ontario. The role of the Retention Expert is to support Honda Canada to achieve the National Parts sales plan by working with the Honda and Acura dealer network to deliver key Fixed Operations business objectives (volume/revenue/profit/retention) in their respective markets. This role will apply tactics to improve key KPI’s by focusing on dealers with greatest improvement opportunity, including hand raisers. They will work with opportunity dealers to identify gap root causes & recommended actions through facilitating a dealer led “troubleshooting guide” approach to gain buy-in of Dealer Principals & General Managers to implement sustainable action plans for performance improvement. In addition to Opportunity Dealer performance improvement responsibilities, Retention Experts may also be assigned Large Project Leader (LPL) status to lead the planning and execution of selected Parts and Service business plan activity items from time to time. PRINCIPAL FUNCTIONAL RESPONSIBILITIES Provide the Service Retention Management team with any in-market business insights and identify trends from the industry and dealers that might impact our approach to business plan activities. Work with the Service Retention team to gain consensus on overall Parts & Service Sales and Profit annual plans and focus areas Utilize experience and key learnings to develop annual business plan & budget for LPL activity where required. Once annual Parts & Service volume and profit plans are set, assist in development of Dealer Engagement activity plan to achieve key business objectives through working with the Dealer network to support performance improvement Develop activity plan tracking tools to guide and report progress of dealer engagement activities, and achievement of revenue and profit targets for Honda Canada and the dealer network as the year progresses. Work with identified dealers, engaging Dealer Princiapl/General Manager, to facilitate Troubleshooting guide process and monitor dealer implementation of identified actions to improve performance of key identified opportunities. Through above activities, monitor progress to generate targeted levels of revenue and profit for the Dealer and Honda Canada. Leverage available programs and data to identify and action dealers with greatest impact on achievement of overall national targets Complete monthly review and assessment of planned vs actual activities, including measurement of progress towards end goals for core measures Complete quarterly departmental PDCA, summarizing key themes & insights from monthly PDCA to guide future process enhancements Provide input to Strategic Planning as needed from time to time Career Development & Training; Expand knowledge of the company’s operations; Potential for Monthly travel to meet business needs; Additional duties as assigned by manager, POSITION PROFILE AND QUALIFICATIONS Post secondary education required - University/College degree/diploma in Business or an automotive related discipline ; 3-5 years experience working with automotive retail dealership management an asset; Previous territory/regional management an asset; Automotive Dealer territory management; Automotive Dealer financial statement familiarity; Fixed Operations business KPI’s and insights; Building a business case ; Change Management; Microsoft Programs (PPT, Excel, Word), Outlook, Lucid (project tracking); Well-developed communication, interpersonal, analytical, administrative, and problem; solving skills, self-motivation required. Bilingualism (French) is a strong asset for this role. Please note that as of November 2nd, 2025 we will be moving to a four day in office, one day work from home model for current hybrid roles. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331. The Power of Dreams is alive at Honda. Browse Jobs at Honda Canada, Honda Financial Services and Honda Trading Canada. Build a career with Honda. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. The best people produce the best products. That's why Honda is constantly on the lookout for bright, ambitious team players who have a strong commitment to improving society, the environment, as well as themselves. Honda has long been a company whose corporate culture centres around people who successfully work together to produce technologically advanced and environmentally conscious products. We believe that everyone involved in the process of buying, selling or producing a Honda product should have a positive experience. At Honda, respect for the individual is a fundamental belief and we recognize, respect and value individual differences in one another. We are committed to creating equal opportunity for all our Associates to grow in a diverse and inclusive work environment while driving continuous improvement with Passion, delivering Joy and Value to our Customers. We invite you to follow your own dreams and explore the career opportunities at Honda today.
