Position: IT Manager Reports to: Senior Manager, IT
We are seeking a hands-on, technically proficient, and business-aware IT Manager to lead the operational side of IT in a dynamic, mid-sized manufacturing environment. This role ensures the stability, security, and performance of all IT services while managing infrastructure, support, EDI, and production system connectivity. The ideal candidate combines deep technical expertise in cloud, infrastructure, and cybersecurity with the leadership ability to guide a small, high-impact team and the business insight to support ERP, MRP, and operational systems effectively.
HERE IS WHO YOU ARE...
DRIVE & MOTIVATION
You lead by example and drive a culture of excellence and accountability
You are passionate about healthy living and values which align with Silver Hills
You thrive in a fast-paced, change-driven environment, able to deliver results in short, focused iterations
CHARACTER & ABILITIES
You understand the operational value of IT within a manufacturing context and acts as a business enabler
You bridge people, processes, and technology to continuously improve performance and service quality
You are deadline-oriented and able to manage tasks while meeting deadlines
You are an excellent communicator who can work independently or collaboratively in a team
KNOWLEDGE & SKILLS
You have strong technical expertise in cloud platforms (Azure, Microsoft 365), virtualization (Hyper-V, VMware), and Windows Server environments
You have the ability to balance strategic planning with hands-on troubleshooting and execution
EXPERIENCE
You have 5+ years of IT infrastructure and operations experience, including 2+ years in a leadership role
You have experience with layered security implementation, incident response, and policy development
You are familiar with EDI systems and workflows, ERP/MRP platforms, and SQL database fundamentals
Nice-to-Have
Experience in a manufacturing environment, supporting both business and production systems
Knowledge of OT networking, PLCs, SCADA, and secure industrial connectivity
Exposure to SIEM platforms (e.g., Microsoft Sentinel, Splunk, or similar)
Certifications such as Microsoft Certified: Azure Administrator, ITIL Foundation, or CISSP
THINGS YOU WILL DO...
Oversee IT infrastructure including cloud virtualization, storage, networking, and server environments (Microsoft 365, Azure, Hyper-V/VMware)
Develop and monitor KPIs for infrastructure health, service desk response, and SLA adherence
Maintain IT policies, documentation, patching standards, asset management, and change controls
Lead and mentor the IT support team, including Support Lead and Technicians
Create a culture of ownership, accountability, and continuous improvement across all support interactions
Own daily EDI operations, troubleshooting, and improvement efforts
Manage relationships with our EDI provider and coordinate integrations with customers, 3PLs, and suppliers
Take initiative on system improvement projects, automation opportunities, and business continuity planning
Understand how information flows through ERP/MRP systems and SQL databases to support data-driven decision-making
Provide IT support for production technologies, including PLCs, SCADA, and industrial PCs
Partner with engineering and maintenance teams to resolve plant floor data flow and connectivity issues
Implement and manage layered security controls across endpoints, servers, and cloud systems
Assist with audits and regulatory compliance related to data protection and IT security frameworks
Manage vendor contracts and maintain effective relationships with hardware, software, and cloud service providers
OTHER…
You may on occasion work at varied times as the job requires
Primary office location: 34494 McClary Rd, Abbotsford, BC
Other office location: We have 6 locations within the Abbotsford area that require IT support from time to time
You will need to travel between different office locations
Valid DL
We offer our team members many benefits to help them achieve their goals and support our company culture:
Opportunities for career growth and development
Competitive Healthcare Benefits Package
Performance Bonus and RRSP Matching
Free delicious and healthy bread
Fitness incentive fund to help you thrive
Friendly and supportive work environment and an ambitious team
Discounts at our retail store with a great selection of healthy organic products
Company social events focused around health, great tasting food and getting together as a team
Salary - 85,000 - 105,000
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