Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Associate, Order Fulfillment The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience. Specific responsibilities include (but are not limited to) the following: Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by: Producing order pick lists, multiple times per day as required Ensuring hold orders are executed within 24 hours of receipt Inputting shipping confirmations into the database in a timely manner Organizing picking route based on volume and customer express orders Processing and updating of all orders on proper systems Packaging and preparing orders for shipping Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following: Footwear items are checked for mismates Product checked for quality, newness, and damages Label orders are correct for their proper destination Updating and maintaining all systems accordingly by: Following up on order notifications on the portal and Apps Prioritizing and actioning all orders based on time sensitivity Picking, shipping, and confirming all orders in a timely manner Securing and safely storing all orders as required Processing of customer returns that are shipped back to stores: Tracking, monitoring and logging all store returns Reviewing returned merchandise to ensure the following: Confirm customer order and returned product match the original order number Check for any customer notes on file from Customer Service Center Confirm all return dates fall within the policy window Examine merchandise to ensure it is in resalable condition Processing of refunds to finalize the process Returning the resalable merchandise to the appropriate department Work with cross functional teams to achieve high compliance of fill rates Provide feedback to system administrator on overall program Resolve compliance issues in a timely manner Ensure CTS / Online Sales policy and procedure are adhered to Other duties and tasks as assigned Track, record system report management Maintain high order fulfillment rate Update cancelled reports twice per week and notify sales associates Maintain filing system Order and replenish Wrap & Pack supplies as required based on volume Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High school diploma Very detailed oriented Proficient with computers and systems (POS, IP , CTS , SAP, etc) Highly service-oriented with exceptional organizational and follow up skills The measures of success: · Meet specific standards for fill rates and order processing timelines · High degree of accuracy required · Exceed customer expectations (CVS) · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
