Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get
creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers
that break through the status quo. So, if you’re passionate about redefining the
future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people
across Canada through Equitable Bank, Canada's Challenger Bank™, and have been
around for more than 50 years. Equitable Bank's wholly-owned subsidiary,
Concentra Bank, supports credit unions across Canada that serve more than six
million members. Together we have over $125 billion in combined assets under
management and administration, with a clear mandate to drive change in Canadian
banking to enrich people's lives. Our customers have named our EQ Bank digital
platform (eqbank.ca [https://www.eqbank.ca/]) one of the top banks in Canada on
the Forbes World's Best Banks list since 2021.
The Work
Are you ready for a thrilling challenge? As the Vice President of Operations for
Digital Banking, you'll have the opportunity to oversee and evolve every facet
of our digital banking operations. From enhancing customer care to leading
cutting-edge defense against financial crime, your role is pivotal in shaping
the future of EQ Bank.
This isn’t about maintaining the status quo. This is your opportunity to shape
the very fabric of our digital operations, from crafting seamless customer
journeys for even the most complex scenarios to pioneering innovative solutions
that set industry benchmarks. You'll be at the helm of a critical function,
directly impacting customer satisfaction and safeguarding the integrity of our
digital ecosystem.
As a key member of the EQ Bank Executive team, you'll collaborate to strategize
and implement initiatives that boost customer engagement and streamline
operations and how our products & services are used across our digital
platforms. Leading a dynamic team of over 200 employees, you'll foster a culture
of collaboration and continuous improvement.
Leading our 1st line AML and Fraud prevention teams, you'll work together with
the Risk organization to build controls that balance customer/employee
experience with effectiveness. Your commitment to compliance and security will
ensure we meet regulatory requirements while maintaining efficiency and
reliability.
Ideal candidates have depth of expertise in Banking operations and customer
servicing, Fraud & AML risk management, strategic operational reporting,
automation, and data-driven decision-making. We are looking for challengers who
have a track record of setting exciting aspirations and achieving them through
diligent execution and change management.
This is your chance to lead impactful change for EQ Bank to ensure our ability
to deliver exceptional customer service at scale as we continue to launch
innovative Retail and Small Business Banking products and features.
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The Core Responsibilities!
- Accountable for the optimization of core operations processes to enhance
overall business performance and efficiency.
- Collaborate with senior leadership to drive performance, accountability, and
continuous improvement of strategic priorities.
- Build, mentor, and lead a high-performing team while fostering a
collaborative culture.
- Oversee Digital Banking monthly, quarterly and annual reviews/planning to
ensure alignment on strategic goals and execution.
- Manage performance execution and drive operational excellence across the
business, including implementing planning and reporting systems, goal
management frameworks, and decision-making processes.
- Define and implement effective ways of working strategies and work models
that maximize employee communication, collaboration, and productivity.
- Spearhead large-scale strategic initiatives, project/program management, and
ensure cross-functional impact.
- Establish and track KPIs and key business metrics to measure success and
drive improvements across departments.
- Leverage future of work practices and systems, applying technology to enable
operating efficiencies and data-driven decision-making.
- Develop and implement risk mitigation strategies to ensure operational
resilience and business continuity, compliance, and broader 1st line
governance of Risk Management.
- Lead efforts to streamline workflows and eliminate inefficiencies across all
departments.
Let's About Talk You!
- Educational Background: Bachelor’s degree in business, finance, or a related
field, with an advanced degree or professional certification(s) preferred.
- Experience: Minimum of 15+ years of experience in banking operations, digital
banking, or a related field, with a proven track record in leadership roles.
- Technical Skills: In-depth knowledge of digital banking technologies and
trends, as well as familiarity with regulatory requirements and industry
standards.
- Regulation and Compliance: Strong understanding of financial regulations,
compliance requirements, and risk management principles.
- Data Analytics: Proficiency in data analytics tools and techniques to drive
informed decision-making.
- Power Skills: Strong leadership and team management skills, with experience
in building and mentoring high-performing teams at scale.
- Excellent communication and interpersonal abilities, with strategic thinking
and problem-solving capabilities.
- Experience in leading large-scale change management, company-wide programs,
and process optimization.
- Attributes: Visionary and innovative mindset, with a commitment to continuous
learning and development.
Key Challenges & Opportunities!
- Strategic Mindset: Ability to evaluate complex situations and prioritize
actions that align with long-term goals.
- Strategic Alignment and Decision-Making: Align strategic priorities and
business objectives, analyze data, and forecast changes to adapt strategies.
- Regulatory Compliance and Risk Management: Implement robust AML and fraud
prevention frameworks, ensuring compliance with regulations and mitigating
risks.
- Technological Integration and Innovation: Understand and integrate advanced
technologies to enhance customer experience and operational efficiency.
- Leadership and Team Dynamics: Foster collaboration and inclusivity, develop
mentorship programs, and inspire continuous improvement.
- Long-Term Thinking/Foresight: Ability to foresee potential challenges and
proactively develop solutions to address them.
- Performance Optimization and Metrics: Establish and track KPIs, analyze
performance data, and drive initiatives to enhance efficiency and
productivity.
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What we offer [For full-time permanent roles]
?? Competitive discretionary bonus
? Market leading RRSP match program
?? Medical, dental, vision, life, and disability benefits
?? Employee Share Purchase Plan
???? Maternity/Parental top-up while you care for your little one
?? Generous vacation policy and personal days
?? Virtual events to connect with your fellow colleagues
?? Annual professional development allowance and a comprehensive Career
Development program
?? A fulfilling opportunity to join one of the top FinTechs and help create a
new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working
from Equitable Bank’s additional office space located at 2200-25 Ontario Street,
Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger
and our employees thrive when we honour and celebrate everyone’s diverse
experiences and perspectives. In tandem with that commitment, we support and
encourage our staff to grow not just in their career path, but personally as
well.
We commit to providing a barrier-free recruitment process and work environment
for all applicants. Please let us know of any accommodations needed so that you
can bring your best self to the application process and beyond. All candidates
considered for hire must successfully pass a criminal background check and
credit check to qualify for hire. While we appreciate your interest in applying,
an Equitable recruiter will only contact leading candidates whose skills and
qualifications closely match the requirements of the position.
We can’t wait to get to know you!
