Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff,
ensuring timely and accurate deliveries, resolving service issues, and
supporting continuous improvement and compliance across logistics functions.
Key Accountabilities:
- Oversee daily sortation and dispatch operations to ensure accuracy and timely
delivery of shipments.
- Lead and manage sortation associates and delivery drivers to maintain high
performance standards.
- Conduct daily safety inspections and enforce compliance with safety
protocols.
- Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH)
targets and optimize operational efficiency.
- Strategically optimize route assignments based on demand, vehicle capacity,
and performance metrics.
- Track delivery progress, proactively address service issues, and resolve
customer complaints.
- Manage return shipments, cancellations, and resolve delivery discrepancies
effectively.
- Ensure strict adherence to company policies and regulatory compliance
standards.
- Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to
senior management.
- Collaborate cross-functionally with transportation, customer service, and
inventory teams to enhance operational workflows.
- Provide operational support to the Terminal Manager and contribute to
strategic planning and decision-making processes.
Other Duties
- Performs other duties as required
Qualifications:
- Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply
Chain, or related trade, with 2+ years of operations supervision experience.
- Strong leadership, organizational, and problem-solving skills, with
proficiency in logistics software and reporting tools.
- Knowledge of safety regulations, compliance standards, and ability to manage
cross-functional teams effectively.
Required Skills:
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Skilled in word processing and email management
- Comfortable navigating MS Windows operating system
- Proficiency with logistics systems and reporting
Supervision:
This position reports to the Terminal Manager. This position functions under the
guidance of the Terminal Manager, the immediate Manager/supervisor periodically
checks assignments for progress. While the role does hold formal authority over
sortation team, it involves responsibility for managing and overseeing several
sortation reports, ensuring accuracy and efficiency in the sorting process.
Working Conditions:
- Warehouse or distribution center environment
- Standing, walking, and lifting up to 50 lbs.
- Shift work includes early mornings, evenings, and weekends.
- Follow safety protocols and use PPE
- Strong attention to detail.
Consolidated Fastfrate is compliant with all laws in providing accommodation to
persons with disabilities and provides an accessible environment. We will
accommodate persons with disabilities during the recruitment and assessment
processes and persons with disabilities will be accommodated on hiring and
during employment. Should you require accommodation, please do not hesitate to
request it
