Reporting to the Sr. Director Pharmacy Program Management, the Pharmacy Program
Manager is responsible for driving strong, collaborative relationships with
pharmacy customers, representing both the operational and business perspectives
of PointClickCare. Leveraging deep industry knowledge, the successful candidate
will advise on pharmacy best practice when working with PointClickCare, and act
as a key source for industry knowledge for others within PointClickCare. As a
primary focus, this role will seek to expand PointClickCare’s pharmacy business
in the Senior Living marketby working to help ensure positive outcomes for all
stakeholders leveraging pharmacy integration and related services. This may
include developing and executing market, communication, and implementation
strategies with pharmacies, managing escalations, and advising on future
offerings.
This is an ideal role for someone who is passionate about building rapport and
relationships that enable collaborative problem solving, using their technical
and industry knowledge.
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Key Responsibilities
- Acts as primary relationship holder for a strategic pharmacy portfolio with
emphasis in Senior Living market and provides general guidance on business,
operational and market discussions related to Senior Living pharmacy
- Achieves operational pharmacy implementation objectives by collaboratively
designing communication and implementation strategies that promote further
adoption of PointClickCare’s Integrated Medication Management and related
capabilities
- Completes periodic business reviews for key pharmacies
- Manages resolution of escalated issues from either pharmacy or PointClickCare
operational and support teams related to integration and operational
effectiveness
- Advocates on behalf of pharmacy partners within the PointClickCare
organization for issues affecting the adoption or sustainability of pharmacy
integrations
- Liaises with internal departments, including Project Management, Data
Services, Business Development, Product and Marketing etc, to ensure issues
and enhancement requests are appropriately prioritized
- Acts as internal PointClickCare expert on the pharmacy industry and more
specifically pharmacies focused on the Senior Living market. Advising on
pharmacy best practice, and educating on internal initiatives and business
development opportunities
- Participates in pharmacy user communities / user groups
- Build broad base communication strategies that will serve to inform and
educate the PointClickCare Pharmacy market.
Required Experience
- 5+ years sales / account management / project management in healthcare
- Exposure to long term care is required with specific focus on the Senior
Living market highly desirable
- Knowledge of Pharmacy which operate in the Senior Living market is highly
desirable
- Experience with electronic health record systems
- Strong communication / presentation skills
- Good analytical / problem solving skills
- Leadership ability and collaborative style
- Ability to work independently
- Must be goal-oriented, positive, a self-starter, with strong financial and
analytical skills
- Demonstrated ability to speak persuasively, build both broad and focused
communication strategy, maintain and build positive relationships
- Bachelor’s Degree, preferably in business, healthcare or technology
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$124,000 - $138,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canadian base salary range for this position is
$124,000 - $138,000 + bonus + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all Canadian locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
\n
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canadian base salary range for this position is
$124,000 - $138,000 + bonus + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all Canadian locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
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