Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent
platform is built for the speed of today’s market, eliminating disconnects
between pricing strategy and rebate execution. We help companies to increase
profitability and simplify the complex with accurate, AI-powered insights,
real-time performance monitoring, agreement optimization, and simplified rebate
management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025,
Enable is positioned for continued, significant growth. Since the launch of our
flagship product in 2016, we have been rapidly scaling our client base, product
offerings, and built a team of top-tier professionals committed to reshaping the
industry.
Want a glimpse into life at Enable? Visit our Life at Enable
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to learn how you can be part of our journey.
Job Summary
As an IT Support Specialist you will be responsible for supporting end-users of
a rapidly growing international SaaS provider. The role of the IT Support
Specialist I will contribute to all of the general responsibilities of the IT
department, and the specific responsibilities within the remit of the IT Support
team, using their own skills and experience or shadowing a more senior team
member as applicable.
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What you will be doing:
- Monitoring IT support tickets, responding to tickets or assigning to the team
as appropriate.
- End user IT support.
- Computer equipment procurement and provisioning.
- Laptop configuration.
- End user computer equipment support and troubleshooting, fault diagnosis and
resolution.
- End user software and operating system troubleshooting, fault diagnosis and
resolution.
- Meeting room equipment management and support.
- New user desk and equipment set up.
- Former employee account and hardware processing.
- End-user account administration.
- Contributing to discreet proactive IT projects.
What you should have:
- At least two years experience as an IT support professional.
- A degree in IT, Computing, Computer Science or another relevant subject.
- Experience working on an IT support desk using a ticketing system.
- Experience working in a fast-paced and dynamic environment, providing quick
responses while maintaining quality and accuracy.
- Experience in supporting both macOS and Windows users.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Experience supporting Executive and high-level team members.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365,
and Teams.
- Experience in SaaS product administration (e.g. Zoom, Salesforce)
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Enable is an equal opportunity employer, fostering an inclusive, accessible
workplace that values diversity. We provide fair, discrimination-free
employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments
during recruitment or in the role, please let us know.
