At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
This team provides solutions that streamline internal processes, improve
customer implementations, and deliver scalable, autonomous services across our
healthcare platform. We work closely with senior engineers, solution architects,
and product teams to bring LLM-driven agents and intelligent workflows into
production across a dynamic healthcare SaaS environment.
This role exists to bring AI-powered automation into real-world use across its
healthcare platform. It focuses on building intelligent workflows with Microsoft
Azure tools to streamline operations and enhance customer delivery. The position
connects engineering and operations with AI innovation to deliver measurable
impact in a rapidly evolving environment.
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Key Responsibilities:
- Build and support AI agents and intelligent workflows using Microsoft Azure
tools such as Azure OpenAI, AI Foundry, Semantic Kernel, and Copilot Studio.
- Design and implement AI-powered orchestration and automation for use cases
such as configuration streamlining, onboarding automation, and data
migration.
- Collaborate with cross-functional teams (integration, implementation,
product, support) to deliver high-quality, scalable AI-driven solutions.
- Develop APIs, scripts, and tools to connect LLM-based agents with existing
enterprise systems.
- Support testing, deployment, monitoring, and continuous improvement of AI
workflows in production.
- Stay current with Microsoft’s AI platform roadmap and emerging industry
trends.
- Contribute to the evolution of our internal AI delivery model and promote AI
best practices across teams
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or
equivalent practical experience.
- 2–5 years of experience in software or cloud engineering.
- Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions,
Logic Apps, Cognitive Services).
- Experience working with LLMs (OpenAI GPT, Azure OpenAI), prompt engineering,
and AI-driven automation.
- Proficient in Python, C#, or JavaScript/TypeScript.
- Familiar with CI/CD pipelines, Git, and cloud deployment practices.
- Strong problem-solving skills and eagerness to learn in a fast-moving
environment.
Bonus SKills:
- Experience building AI-powered workflows using Semantic Kernel, AI Foundry,
or Copilot Studio.
- Exposure to AI agent orchestration or multi-agent systems
- Familiarity with retrieval-augmented generation (RAG) or vector database
integration.
- Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
- Prior experience working in SaaS or enterprise environments.
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$139,500 - $150,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The CA base salary range for this position is $139,500 -
150,000 + bonus or commission + benefits. Our salary ranges are determined
by job and level. The range displayed on each job posting reflects the target
for new hire salaries for the position across all CA locations. Within the
range, individual compensation is determined by job-related skills and
knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
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Tech D/P3
LI-Remote
LI-JP1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
