Job Title: Seasonal Customer Care Market Specialist
Rate: $21/hour CAD
Location: Remote (within Canada)
Terms of employment: Full-Time, Hourly, Seasonal
Successful candidates must be eligible to work in Canada for the duration of the contract - through to January, 2026.
Availability: Seasonal contract will run until or before January 30th, 2026. Hourly, with an ability to work a minimum of 4 days per week including at least 1 weekend day. Hours of operation are from 6am - 6:15pm PST (week days) and 7am - 3:30pm PST (weekend days). Extended hours apply between mid November to mid January. Must be available on December 26th. Blackout dates for time off requests in effect during this period.
Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household.
Application Deadline: August 1, 2025 at 5pm PST
The Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care teams across the Global Lush Group. You know how to be curious about their opportunities and how to be real with feedback and support.
As a growing business, Lush needs people who can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife
Reporting to the Customer Care Market Manager, the Customer Care Specialist undertakes the following RESPONSIBILITIES:
Communicate with global Lush customers through various channels, including phone, chat, text, and email
Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
Assist with responding to customers in crisis situations
Assist customers with digital orders
Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support
Stay up to date with brand and product training to provide information on products and company initiatives
Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc.
Drive sales through effective Product recommendations
Investigate lost packages with our transport partners
Follow and promote all company policies, guidelines, procedures, and expectations
Follow and maintain all data privacy procedures to ensure the safety and security of customer information
Meet and exceed service levels and departmental goals
Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
You bring the following QUALIFICATIONS:
Required:
Experience in a Lush shop
Ability to identify and assess customer needs and resolve issues with a customer-first approach
Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions
Exceptional organizational skills with impeccable attention to detail
Reliable, consistent attendance, punctual, and dependable
Actively participate in teamwork, prioritize your well-being by taking breaks when scheduled, and keep up-to-date with company news and updates.
Open availability and flexible to work evenings and occasional weekends, overtime, and holidays
Ability to maintain a calm and positive attitude, remain engaged in your work, and lead by example
Ability to deescalate customers
Great team player, as well as self-motivated and proactive
Fluid and flexible to continuous improvement changes within the department
Strong oral and written communication skills with perfect spelling and grammar
Excellent computer skills; ability to navigate multiple screens and programs
Preferred:
Post-secondary education
Contact center experience
Accustomed to working in a highly seasonal, high-pressure environment
Written and verbal fluency in the French language is an asset
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.
We thank all interested applicants; however, only select applicants will be considered for this opportunity based on our selection criteria
Recruitment Process Overview:
Best of luck on your job search, and don't forget to follow us to learn more!
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
