About Metergy Solutions Inc. (“Metergy”)
Metergy Solutions is a leading submetering provider in North America, helping
people and businesses track their energy, water, gas, and thermal usage more
accurately. For over 20 years, we've delivered complete metering
solutions—supplying, installing, and remotely reading meters in apartment
buildings, condos, and commercial spaces. We also handle billing and customer
service, making utility management easier for building owners and residents.
As the #1 submeter provider in the New York and Canadian markets, and one of the
largest in North America, Metergy boasts over 850,000 contracted meters, issues
more than 2 million utility invoices annually, and employs over 400 dedicated
team members. Our successful acquisitions have consistently exceeded
expectations, unlocking immense growth potential.
If you're looking for meaningful work in sustainability, energy management, and
smart infrastructure, Metergy is a great place to learn, grow, and contribute.
Our Mission
Provide building owners and occupants with accurate and reliable utility
consumption data through market-leading expertise in turnkey submetering and
billing, while fostering a workplace with inspired team members empowered to do
more good.
At Metergy, we don’t just believe in our people; we champion them. When
individuals feel valued, supported, and inspired to grow, incredible things
happen. That’s why we’re thrilled to be recognized as a Great Place to Work
[https://www.greatplacetowork.ca/en/certification-menu/certified-organizations-updated#certified-organizations2/view-sub-list-details70/65d7d76fe1ebcc0029de9d9a/] for
the second consecutive year! This achievement reflects our unwavering commitment
to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and
delivers with precision. We’re proud of who we are and even prouder of where
we’re headed.
Position Overview
We are seeking a motivated Co-op Student to join our IT Client Services team as
an IT Client Support Analyst. This is an excellent opportunity for a student
currently enrolled in an Information Technology or Computer Science program to
gain hands-on experience in a fast-paced and collaborative IT environment. The
successful candidate will assist with technical support, troubleshooting, and
day-to-day IT service operations, while learning industry best practices.
This is an on-site 4 month co-op position expected to go from September to
December.
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Key Responsibilities
- Provide front-line technical support to users via service desk tools, phone,
or remote access
- Assist with problem determination and resolution for desktops, laptops,
mobile devices, and peripheral equipment
- Help troubleshoot issues related to Windows OS, Microsoft 365, printers,
network access, and VPN connections
- Support remote users and ensure timely issue escalation when required
- Work with internal IT teams to resolve hardware and software issues
- Participate in setting up new users and managing accounts using Active
Directory
- Learn to manage and deploy devices using Microsoft Endpoint Manager (Intune)
- Document support activities and maintain clear records in service desk tools
- Adhere to IT policies, procedures, and security best practices
- Stay current with internal systems and technologies through self-learning and
guidance
- Take on other tasks or projects as assigned
Qualifications
- Currently enrolled in a post-secondary (college, university, etc) in an
Information Technology related program
- Previous co-op, internship, or part-time experience in an IT support
environment is a plus
- Familiarity with Windows OS, Office 365, and basic networking concepts
- Basic understanding of Active Directory and VPN connections is an asset
- Strong customer service orientation and problem-solving skills
- Excellent communication skills in English (spoken and written)
- Ability to follow instructions and work independently in a structured
environment
- Eagerness to learn and contribute to a supportive team culture
Nice to have
- Exposure to Microsoft Intune or device management tools
- Awareness of ITIL service management principles
- CompTIA A+ or other relevant IT certifications (can be in progress)
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Metergy’s recruitment process includes accommodation for applicants with
disabilities. All accommodations will consider the applicant’s accessibility
needs due to disability and are available upon request.
