JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities. WHAT YOU'LL DO Serve as first contact for all client inquiries and feedback, enhancing workplace experience Maintain visible presence with minimum two hours daily in reception and floor walks Respond to all requests within one business day with personal follow-up Build lasting relationships with client employees and guests through hospitality-focused service Conduct regular service assessments to ensure compliance with agreements and standards Anticipate needs and deliver intuitive service that exceeds expectations Identify and escalate potential risks to prevent operational disruptions Manage workspace readiness including conference rooms, pantries, and common areas Coordinate with facilities management for work orders and day-to-day issues Distribute landlord notices to appropriate stakeholders Arrange catering and special setups for events Partner with service providers, security, vendors and landlords as needed Guide employees on effective use of workplace resources and technology Support continuous improvement through best practice sharing and innovation Collaborate across all business lines for integrated service delivery Contribute to data collection and reporting aligned with client objectives Perform additional duties as required WHAT YOU BRING Bachelor’s degree or equivalent. 3 – 5 years’ prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred. Exceptional customer service skills with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. Ability to work independently – strong prioritization and time management skills. Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook) WHAT'S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Location: On-site –Toronto, ON Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
