Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster,
perform better, and focus on the work that actually matters. Our learning
platform is built with smart, time-saving tools that personalize training, cut
the busywork, and make learning feel like less of a chore (and more of a
superpower).
We’re building the future of learning, and we’re doing it with a team that loves
to challenge the status quo. If you're excited by the idea of using AI to make
work-life better for real people — not just in theory — you're in the right
place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they
show up in how we work every day. We lead with what we call the Docebo Heart: we
trust each other, assume positive intent, and make space for the differences
that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us
reinvent the way people learn.
About This Opportunity:
The Vice President, Revenue Operations will lead the strategy, execution, and
optimization of Docebo's revenue-generating processes. This role is responsible
for aligning sales, marketing, and customer success teams to drive revenue
growth, improve operational efficiency, and ensure strategic decision-making
through data-driven insights. The VP will lead a team of revenue operations
professionals, ensuring they are equipped to deliver results that align with
company objectives. Key responsibilities include enhancing forecasting accuracy,
improving pipeline management, and driving cross-functional collaboration to
maximize revenue outcomes. Oversight of centre of excellence, pre-sales,
customer lifecycle, sales compensation, and Salesforce administration to ensure
scalable and efficient operations across the organization.
Primary responsibilities, including but not limited to:The responsibilities
listed in this section are representative and not exhaustive. Additional duties
may be assigned as needed.
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Revenue Operations Strategy & Leadership
- Develop and implement a comprehensive revenue operations strategy that aligns
with Docebo's growth objectives.
- Lead and manage the revenue operations team, fostering a culture of
accountability, collaboration, and high performance.
- Act as a strategic partner to Sales, Marketing, and Customer Success
leadership in shaping and optimizing go-to-market strategies, bringing a
systems-level view across teams, data, and processes.
Revenue Forecasting, Reporting & Analytics
- Oversee forecasting processes (including new, Logo, Expansion and Renewal),
pipeline management, and performance analytics to ensure accurate reporting
and insights for strategic decision-making.
- Monitor pipeline health, deal velocity, and conversion rates, identifying
opportunities to improve sales performance.
- Drive data analysis to identify trends, assess risks, and uncover growth
opportunities, ensuring insights are actionable for stakeholders.
- Present regular reports and insights to senior leadership, offering
recommendations to optimize revenue processes and achieve strategic
objectives.
Revenue Enablement
- Establish and lead a holistic revenue enablement strategy that empowers all
customer-facing teams—including Sales, Marketing, Customer Success,
Pre-Sales, and Channel Partners—with the tools, content, training, and
insights needed to deliver a consistent and high-impact customer experience
across the entire buyer journey.
- Collaborate with cross-functional leaders to align enablement initiatives
with revenue goals, ensuring that each team is equipped to engage effectively
at every stage of the customer lifecycle.
- Implement and manage enablement technologies and platforms that support
content delivery, training programs, and performance analytics.
- Measure the impact of enablement efforts through key performance indicators
such as conversion rates, customer acquisition cost, sales cycle length, and
customer retention rates, using insights to continuously refine strategies.
Pipeline Optimization & Sales Process Improvement
- Collaborate closely with sales, marketing, and customer success teams to
streamline processes, improve lead conversion rates, and enhance customer
retention.
- Partner with Sales Enablement to ensure teams are equipped with effective
tools, training, and resources to achieve revenue targets.
Territory Management, Quota Setting and Sales Compensation
- Oversee territory design, ensuring sales coverage aligns with market
opportunities and business objectives.
- Continuously optimize territory assignments and GTM approaches based on
performance data and growth trends.
- Develop and manage sales compensation structures and quota-setting practices
to incentivize the right behaviors and drive performance.
Revenue Systems & Technology
- Own the Revenue Operations tech stack, including CRM (Salesforce), marketing
automation, and customer success platforms.
- Design and implement scalable systems, tools, and processes that support the
sales cycle, customer journey, and revenue growth objectives.
- Ensure rigorous data integrity and governance across revenue systems,
enabling accurate, scalable reporting.
- Direct the Salesforce administration team, ensuring the platform is optimized
to support sales and marketing activities.
Customer Lifecycle Management
- Oversee the customer lifecycle strategy, ensuring a seamless journey from
acquisition to retention and expansion.
- Provide oversight for the BD and Marketing Ops function to support Top of the
Funnel activities and improve customer acquisition efficiency.
Cross-Functional Collaboration & Team Development
- Provide oversight of the strategy & centre of excellence function to drive
best practices, process improvements, and scalable solutions.
- Partner with finance leadership to support budgeting, revenue forecasting,
and long-term planning.
- Manage the pre-sales function to support sales teams in delivering effective
solutions and driving customer acquisition.
- Develop training programs and resources that empower teams to utilize tools
and data effectively to improve performance.
- Establish clear KPIs and performance metrics to measure team success and
ensure alignment with company-wide revenue goals.
- Partner closely with Marketing to improve funnel diagnostics, campaign
performance analysis, and attribution modeling—ensuring revenue
accountability across top-of-funnel programs.
What it takes to be successful:
- The Vice President of Revenue Operations must be a strategic, data-driven
leader with a deep understanding of sales processes, marketing strategies,
and customer success frameworks. Success in this role requires strong
leadership skills, excellent cross-functional collaboration abilities, and
expertise in leveraging data to guide decision-making. The ideal candidate
will have a proven track record of building scalable processes, mentoring
high-performing teams, and driving sustained revenue growth. Experience with
sales and marketing technology platforms, along with strong analytical and
strategic planning capabilities, is essential.
Education and Experience:
- 14+ years of experience in revenue operations, sales operations, or related
roles, with at least 5 years in a senior leadership position.
- Bachelor’s degree in Business, Finance, or a related field; an MBA or
advanced degree is preferred.
- Proven experience in leading high-performing teams and aligning
revenue-generating departments.
- Strong background in CRM platforms, data analytics tools, and revenue
forecasting models.
- Demonstrated success in improving sales productivity, enhancing marketing
performance, and supporting customer success initiatives.
- Experience overseeing strategy & centre of excellence, pre-sales, customer
lifecycle, sales compensation, and Salesforce administration.
- Excellent communication, leadership, and interpersonal skills, with the
ability to influence key stakeholders and drive cross-functional
collaboration.
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Docebo is focused on nurturing a culture of inclusivity that ensures every
employee feels valued and respected. We are dedicated to helping every team
member succeed and bring their unique perspectives to the team.
Benefits & Perks ??
-Generous Vacation Policy, plus extra floating holidays to use for religious or
cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's
Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model ??
We believe when people are together, they develop deeper relationships and
accelerate innovation. Because of this, all Docebo employees worldwide are
“hybrid.” We encourage in-person collaboration while supporting work-from-home
when employees need dedicated focus time, allowing Docebians to do their best
every day. Each team leader is able to decide how often their teams come into
the office, considering the needs of the team and the employee’s needs. Our
Talent Acquisition team will let you know about the role you are applying for
and the hybrid details during the first interview.
About Docebo ??
Here at Docebo, we power learning experiences for over 3000 customers around the
world with our easy-to-use, AI-powered Suite designed to close the enterprise
learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO
[https://www.docebo.inc/home/default.aspx]), been recognized as a Top SaaS
e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more.
Our people believe in six core values, simply defined and manifested in
everything we do - Innovation, Simplicity, Accountability, Togetherness,
Curiosity, and Impact. If this sounds like you, now is your time to join one of
the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to
diversity and inclusion in our workforce. All qualified applicants and employees
will receive consideration for employment regardless of their race, color,
religion, sex (including pregnancy, gender identity, and sexual orientation),
national origin, citizenship status, age, disability, genetic information, or
any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job
search or application for employment should send an e-mail to
recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested
accommodation and the position you’re applying for or interested in.
