Work Flexibility: Hybrid What You Will Do The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopedic requests as well as trial requests from the Endoscopy, Instruments, Medical and NV Sales Force. This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. This position will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Stryker’s Mission and Values. Functional Responsibilities: Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery Has the ability to research, analyze, and make an independent decision on best pathway(s) to move forward on a request. Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations Assisting with troubleshooting and providing emergency information intra-operatively Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams Ensure best-in-class service levels and response times through best-in-class response times for emails, and the timely processing of order entry & product delivery on all equipment orders Educate sales teams on all trial/short-term consignment program specifics ensuring understanding of program expectations Responsible for logistics of disposable, capital demonstration equipment, instrument and implant loaner kits deliveries for surgery and evaluations Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment Communicate specific details on delinquent field assets with department as well as both internal and external customers as required. Research and correct order (inventory) issues for short term and capital demonstration equipment Timely execution of rush shipment requests during high intensity situations, including patient on the OR table scenarios Supply literature, samples and promotional materials where needed Assist sales force with pricing requests What You Will Need Degree in sciences/supply chain OR 3 years relevant work experience Experience in the medical field is an asset Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered Experience with Oracle is an asset Knowledge of Microsoft Excel is an asset Supply Chain/Logistics/Operation knowledge is an asset Travel Percentage: 0% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
