Location: Remote – North America
Reports To: Chief Commercial Officer
At Fullscript, we’re rebuilding healthcare — not with more complexity, but with
better tools and better partnerships. Over 100,000 practitioners use our
platform to deliver personalized, whole-person care to over 10 million patients.
We’re scaling rapidly, and every leadership role at Fullscript helps shape how
care is delivered, enabled, and sustained.
This is a rare opportunity to architect the operational engine behind a
fast-growing enterprise business. Let’s make healthcare whole.
THE ROLE
The Vice President (VP) of Enterprise Commercial Operations is responsible for
optimizing processes, enabling sales performance, strengthening reporting, and
building the operational infrastructure needed to scale Fullscript’s enterprise
segment — which includes large provider groups, virtual care platforms, and
clinician networks. You will lead the Commercial Operations function, working
closely with senior leaders across Sales, Marketing, Customer Success, Product,
and Finance to drive performance and build a disciplined, data-backed GTM
engine.
DRIVE INSIGHT. BUILD DISCIPLINE. EMPOWER GROWTH.
Turn data into action and systems into scale across the enterprise GTM engine.
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KEY RESPONSIBILITIES
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Operating Rhythm, Reporting & Strategic Oversight
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Advisor to the CCO & Commercial Leadership: Deliver high-impact analysis,
financial modeling, and actionable recommendations to drive strategic growth
and operational improvements.
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Operating Cadence: Lead regular business reviews across the enterprise
division, including pipeline velocity, account growth, financial performance,
and strategic initiatives.
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Goal Setting & KPIs: Establish and manage OKRs and KPIs that promote a
results-driven culture.
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Team Leadership: Build, scale, and develop a high-performing Commercial
Operations team with a focus on recruitment, enablement, and career
development.
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Performance Reporting: Design and manage dashboards and reporting frameworks
to improve pipeline visibility, forecasting accuracy, and executive
decision-making.
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Data-Driven Insights: Analyze performance data and financial reports to
surface trends, risks, and opportunities across the enterprise portfolio.
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Sales Enablement & Marketing Support
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Pipeline Management: Leverage lead sources and market research to maintain a
robust enterprise sales pipeline. Lead competitive and market intelligence
efforts to inform GTM strategy and resource allocation.
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Sales Enablement: Create standardized, repeatable processes that empower
Sales Executives to land new logos and enable Enterprise Customer Success
Managers (eCSMs) to expand existing accounts.
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Cross-Functional GTM Execution: Partner with Sales and Marketing teams to
launch campaigns focused on acquisition and account penetration.
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Content & Asset Management: Oversee the creation, governance, and maintenance
of customer-facing assets including pitch decks, battle cards, and collateral
libraries.
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Incentive Compensation: Collaborate with Finance and Revenue Operations to
align sales metrics and incentive programs with broader company goals, and
oversee program execution.
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Technology & Enterprise Solutions
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Solutions Consulting: Lead strategic initiatives and pilot programs for
enterprise accounts by assessing feasibility, building business cases, and
scaling successful efforts.
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Product Roadmap Partnership: Work closely with the Product team to develop
and manage an enterprise-focused roadmap, driving automation and tailored
solutions.
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Voice of the Customer (VoC): Implement a consistent process for capturing
customer insights and feeding them into product and strategy decisions.
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External Integration Partners (EIP): Lead the EIP team to optimize
partnerships, support enterprise growth, and deliver integration consulting
for strategic accounts.
QUALIFICATIONS & EXPERIENCE
- Education: Bachelor’s degree in Business, Analytics, or a related field
required; MBA strongly preferred.
- Experience: 15+ years in commercial operations, sales operations, or
strategic planning, ideally in enterprise B2B environments.
- Systems Expertise: Advanced proficiency in Salesforce.com
[http://Salesforce.com] and commercial analytics tools; proven experience
with CRM and BI platform integration.
- Financial Acumen: Strong background in strategic planning, financial
modeling, and performance analysis.
- Leadership: Demonstrated success in building and leading high-performing,
cross-functional teams.
KNOWLEDGE, SKILLS & ABILITIES
- Analytical Rigor: Skilled in interpreting complex data sets and distilling
them into actionable insights.
- Strategic Mindset: Capable of balancing high-level strategic thinking with
tactical execution; takes initiative and drives outcomes.
- Collaborative Influencer: Strong interpersonal and communication skills to
foster credibility and alignment across executive and functional teams.
- Results-Oriented: Detail-oriented with a relentless focus on measurable
outcomes and operational excellence.
- Change Agent: Experienced in leading organizational change, process
optimization, and enterprise-scale transformation.
WHAT WE OFFER
- Executive ownership of a high-impact operations function
- Competitive compensation package, including incentive and equity
participation
- RRSP/401k match and premium benefits, including HSA support
- Remote-first work flexibility across North America
- Learning budgets and executive development support
- Discounts on professional-grade wellness products through Fullscript
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READY TO MAKE AN IMPACT?
If you're passionate about enabling better care, scaling teams, and unlocking
growth across modern provider organizations — we’d love to hear from you.
Apply now and let’s build the future of healthcare, together.
Fullscript is an equal opportunity employer committed to diversity, inclusion,
and equitable hiring. Accommodations are available upon request at
accommodations@fullscript.com [http://accommodations@fullscript.com].
All offers are subject to a background check.
?? Learn more: fullscript.com [http://fullscript.com]
?? On social: @fullscriptHQ
