Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get
creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers
that break through the status quo. So, if you’re passionate about redefining the
future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people
across Canada through Equitable Bank, Canada's Challenger Bank™, and have been
around for more than 50 years. Equitable Bank's wholly-owned subsidiary,
Concentra Bank, supports credit unions across Canada that serve more than six
million members. Together we have over $125 billion in combined assets under
management and administration, with a clear mandate to drive change in Canadian
banking to enrich people's lives. Our customers have named our EQ Bank digital
platform (eqbank.ca [https://www.eqbank.ca/]) one of the top banks in Canada on
the Forbes World's Best Banks list since 2021.
Equitable Interview Process
As we continue to scale our team, candidates selected for our comprehensive
interview process may be considered for a different level — either higher or
lower — based on their interview performance. This equitable hiring approach
allows us to ensure that talented individuals from a variety of industries are
set up for long-term success within EQB’s dynamic, growing environment. Our goal
is to support candidates in building lasting careers, rather than relying solely
on perceived experience. The hiring committee will thoughtfully assess each
candidate’s skills and potential, and adjust the level of the role as needed to
create the best possible fit.
The EQ Bank Engineering Team
EQ Bank Engineering Team has been advocating building best-in-class branchless
digital banking experience to advance millions of Canadians’ personal financial
goals since its inception. The team believes the more agile and seamless banking
features we build, the more wealth opportunities Canadians can unlock. Engineers
in EQ Bank adopt the agile mindset to continually create, test, deploy, improve,
and scale banking digital services. Our partnership with Wise, Nesto, Ratehub,
Flinks, Borrowell, and Neo Financial has given us top-notch banking consumer
insights, and therefore, these insights allow the Engineering Team to build a
differentiated and unique digital banking platform. The team is on an
18-to-24-month transformational journey and ready to expand more banking
features by growing double-digit team size to triple-digit. Join us to lead
engineers on a transformational journey!
Purpose of Job
The Manager, Software Engineering is part of the team that enables EQ Bank’s
Challenger Bank aspiration: An agile banking platform to put the power in
customers’ hands. Every feature we build is designed to give our customers an
edge over their money to maximize their wealth - safely. You will use
cloud-native technologies and product-centric agile methodologies to transform,
launch new capabilities and features, and ongoing business value for our digital
bank apps.
You will take charge of the Fraud POD responsible for safeguarding every
customer interaction on EQ Bank’s digital platform. Reporting to the Director,
Engineering, you will own the full engineering lifecycle of our fraud-prevention
services: event-driven APIs, data pipelines, and monitoring that integrate with
SaaS fraud-decision engines.
Your mandate is to expand today’s coverage and to drive up scale, reduce
latency, and ensure always-on capabilities. You build ambitious but realistic
roadmaps that enable other teams to elevate their fraud resilience, from
customer onboarding, payments, and new innovative money transfers. You are
intricately aware of the EQ Bank fraud and AML strategies. You lead your team to
evolve the current architecture, APIs and capabilities to make it simpler and
faster to reduce fraud.
You set and manage towards disciplined agile practices, predictable delivery,
and operational excellence. You grow your team and encourage growth, and high
performance
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The Work
- Lead the evolution of the architecture & deliver iterations of cloud-native
fraud services- maintain and evolve event-driven microservices,
high-throughput APIs, and data pipelines that provide real-time and
near-real-time fraud decisions with minimal latency. [http://latency.Turn]
- Turn [http://latency.Turn] strategy into executable roadmaps- Partner with
the Product Manager to translate Enterprise Fraud and AML Strategies into
quarterly objectives; lead backlog grooming, sprint planning, and release
management for the POD. [http://POD.Simplify]
- Simplify [http://POD.Simplify] integration patterns- Evolve and simplify APIs
with the goal to lower efforts, and decrease time to deliver
- Reduce costs- Remove duplicate technology, streamline and consolidate
- Raise engineering standards- Implement robust branch strategy, CI/CD
pipelines, automated testing, and infrastructure-as-code; champion shift-left
quality and feature-flag safety nets. [http://nets.Improve]
- Improve [http://nets.Improve] operational excellence- Review and lead
improvements on dashboards, SLOs, runbooks; coordinate a sustainable
rotation; drive post-incident reviews that continuously shrink MTTR.
[http://MTTR.Advance]
- Advance [http://MTTR.Advance] data quality & analytics- Improve data feeds
that power supervised and unsupervised models, ensuring high-quality signals
while protecting customer privacy
- Coordinate cross-team launches- Work closely with tech-teams to enable
embedded fraud checks into onboarding journeys and new money tools.
[http://tools.Grow]
- Grow [http://tools.Grow] and develop talent- Mentor, coach, and elevate
engineers; foster a culture of customer obsession, ownership, and high
standards; recruit future team members as demands grow. [http://grow.Provide]
- Provide [http://grow.Provide] L2/L3 support- Own the escalation path for
fraud-service incidents, ensuring availability targets are met and lessons
learned feed back into preventive work.
Let's talk about you
- 6+ years building and running production services, with 3+ years managing
engineers in cloud-native, agile environments.
- Track record working in cross-functional scenarios - partnering with Product,
Data Science, BI, core banking domain teams, and Fraud Strategy, to deliver
measurable engineering outcomes.
- Track record designing event-driven microservices, high-throughput APIs, and
data pipelines; frontend familiarity is welcome but not your core strength.
- Hands-on experience integrating external decision- or risk-engines (fraud,
credit, KYC, payments) at scale.
- Solid command of Azure PaaS (Event Hubs, Functions, Container
Apps/Kubernetes, Cosmos DB), CI/CD automation, and infrastructure-as-code.
- Proficient in Java/Spring Boot, message streaming (Kafka/Event Hubs), and
both SQL and NoSQL data stores.
- Proven ability to establish SLOs, runbooks, and sustainable on-call rotations
that shrink MTTR and eliminate “all-hands” pages.
- Comfortable translating high-level fraud strategy into measurable OKRs,
backlogs, and sprint goals - then delivering against them predictably.
- Working knowledge fraud-loss metrics (precision, recall, false-positive rate)
is a plus.
- Effective written and verbal communication - concise narratives, clear status
updates, and confident executive briefings.
- A builder-coach mindset: you mentor engineers, foster ownership and
inclusion, and recruit talent that raises the bar.
- Nice to have: Foundational understanding of machine-learning–based fraud/AML
models - able to compare vendor scoring engines with custom models, interpret
lift/precision metrics, and partner with Data Science to evaluate
build-vs-buy trade-offs.
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What we offer [For full-time permanent roles]
?? Competitive discretionary bonus
? Market leading RRSP match program
?? Medical, dental, vision, life, and disability benefits
?? Employee Share Purchase Plan
???? Maternity/Parental top-up while you care for your little one
?? Generous vacation policy and personal days
?? Virtual events to connect with your fellow colleagues
?? Annual professional development allowance and a comprehensive Career
Development program
?? A fulfilling opportunity to join one of the top FinTechs and help create a
new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working
from Equitable Bank’s additional office space located at 2200-25 Ontario Street,
Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger
and our employees thrive when we honour and celebrate everyone’s diverse
experiences and perspectives. In tandem with that commitment, we support and
encourage our staff to grow not just in their career path, but personally as
well.
We commit to providing a barrier-free recruitment process and work environment
for all applicants. Please let us know of any accommodations needed so that you
can bring your best self to the application process and beyond. All candidates
considered for hire must successfully pass a criminal background check and
credit check to qualify for hire. While we appreciate your interest in applying,
an Equitable recruiter will only contact leading candidates whose skills and
qualifications closely match the requirements of the position.
We can’t wait to get to know you!
