Competition #2025-359-CCManager, Housing Support Programs
(2025-359-CC)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work
Hours:35 hours/weekWork Setting:Onsite – Limited opportunities to work remotely
Salary:$70,000-$80,000Application Deadline:August 5, 2025 by 11:59 pm
Program Overview – First Steps to Home, Community Care
First Step to Home (FSTH) is a transitional support program with housing for men
55 years and up who have been housing insecure or street involved, experiencing
mental health and/or addictions issues, and geriatric challenges. First Step to
Home provides transitional housing in furnished bachelor units as part of
program participation. The First Step to Home team is comprised of health care
professionals who work collaboratively, within a harm reduction and
recovery-based framework to support participants to gain skills needed to make a
successful transition to a more stable, healthier and independent lifestyle.
What You Will Do
- Carries out the management, operational responsibilities & oversight of
programs, services, and initiatives associated with transitional &/or
supportive housing buildings.
- Provides ongoing orientation, training and supervision to all staff and
conducts annual performance appraisals.
- Provides direction, coaching and performance management of Supervisors, Team
leads & Frontline Staff.
- Provides direction and support to staff regarding program issues, team
building, and crises incidents through individual and team meetings.
- Ensures the effective utilization, training, and support of volunteers and
students throughout the various programming activities.
- Recruits and hires staff and assists in carrying out personnel functions
within the programs in consultation with the Director.
- Works with the Director to ensure the planning and implementation of staff
development.
- Implements ongoing promotion/awareness building of the programs and its
services to the immediate and broader community.
- Participates and represents the programs in existing and new external
committees or networks in relevant sectors and internal staff committees as
directed by the Director.
- Supports the Director in building and maintaining internal and external
partnerships and collaborative activities.
- Develops and implements an effective evaluation strategy in collaboration
with the Director.
- Develops and implements program/operational protocols in consultation with
the Director.
- Reports risk, safety, security and liability concerns in a timely manner to
the Department Director
- Assist Director to implement solutions to improve safety & wellness
- Develops, implements and oversees program initiatives, such as food access,
peer involvement, and social, recreational and life skills programming.
- Develops and maintains policies and procedures with respect to tenant
selection and internal transfers
- Works with Housing Staff to resolve tenancy/safety issues related to
hoarding, fire safety, trespassing etc
- Develop appropriate alternatives to eviction
- Strive for low vacancy rates by anticipating turn-overs
- Work with legal services to prepare tribunal documents; attend hearings and
mediation
- Works with staff to ensure development and execution of Care Plans
- Develops common strategies to collaboratively address tenancy and building
issues as they arise.
- Liaises with WoodGreen Housing and Building Services to ensure effective
property management
- Ensures that organizational policies and procedures are carried out within
all programs areas, services, and initiatives.
- Prepares and monitors program financial information and program budgets
within the organization’s administrative policies and procedures.
- Develops and implements data tracking systems, liaises with funders and
completes funding reports.
- Coordinates and participates in Unit/Department leadership meetings, and
other relevant meetings for the purposes of ensuring coordinated and
integrative programming, and resource sharing.
- Ensures that the equity objectives and community development policies of the
organization are achieved within the programs.
- Participates in the on-call rotation for Supportive Housing Programs, as
scheduled.
What You Bring to the Team
- Master’s degree or Bachelor’s degree and equivalent experience.
- Minimum 5 years’ experience: developing and implementing programs; working
with homeless and vulnerably housed individuals; experience with older adults
and seniors; supervising staff, preferably in a unionized environment.
- Knowledge of RTA and occupancy agreements, and property management.
What Will Set You Apart
- Thorough understanding of homelessness, poverty, mental health and substance
use, and a proven ability to develop effective services for individuals and
communities facing these challenges.
- Ability to exercise excellent judgment, flexibility, creativity, and
sensitivity to changing situations and needs.
- Solid knowledge of Client-Centred care, Harm REduction, Trauma-Informed,
Health Equity, Anti-Oppressive and Anti-Racism principles; and demonstrated
experience applying these principles into practice is required.
- Proven ability to develop and implement program initiatives and partnerships.
- Excellent interpersonal and communication skills, which promote effective
working relationships amongst program staff, external agencies, program
participants, and tenants.
- French or other second language(s) is a strong asset.
- Proven ability to challenge organizations, staff and tenant communities in a
positive and create way to effect better service.
- Sound financial and budget management skills.
- Strong group facilitation and policy development skills.
- Strong conflict resolution, negotiation, and crisis prevention/intervention
skills.
- Excellent multi-tasking and time management skills.
- Excellent writing and editing skills.
- Strong computer proficiency.
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
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