Graybar Canada is looking for people with a desire to start a long-lasting
career at one of the oldest and largest wholesale electrical distributors in
Canada.
Graybar Canada is a leader in the distribution of high quality electrical,
automation and telecommunications products that supports these operations
through related supply chain management and logistics services. Graybar Canada
operates more than 35 branches across Canada. As one of Canada's largest
employee-owned companies, Graybar Canada has the power and stability of a big
corporation and the integrity and drive of a neighborhood business.
Graybar Canada has an exciting career opportunity available. We are currently
seeking a Project & Inside Sales Specialist - Energy to join our Atlantic
Regional Office in Dartmouth, NS or our Central Regional Office in Kitchener,
ON.
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
Position Summary:
The Energy – Project & Inside Sales Specialist proactively seeks out customer
needs to sell a Graybar solution that provides total customer satisfaction. This
position provides our customers with a high level of service which includes
Major Responsibilities:
- Handle incoming and outgoing customer telephone calls courteously and
professionally, with a mandate to solicit orders from the existing customer
base.
- Prepare cost estimates for projects based on bills of materials and other
information provided by customers within the time frame requested.
- Contact manufacturer representatives and vendors to obtain cost estimates and
select appropriate materials for project requests.
- Coordinate the prompt handling of customer service requests including, but
not limited to, order entry, pricing, expediting, billing, order maintenance,
credit and claims.
- Assist and support Account Managers by providing technical support to
customers and end-users and sharing information that will allow both parties
to offer customers a total Graybar solution.
- Consult with clients and customers after the sale to resolve problems and
provide support efficiently and effectively.
- Provide customer feedback to your manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales
meetings as requested.
- Keep management informed of local competition and market conditions.
- Deal with product-related problems such as defective products, the return of
products and warranty situations.
- Other duties may be assigned as needed.
Preferred Skills & Experience:
- Minimum Grade 12 education; however, a technical background or post-secondary
education (i.e. Electrical Engineering Technologist) considered an asset.
Experience or training in renewable energy or medium voltage is also a
strength.
- Knowledge of electronic products and applications preferred.
- One to three years of related sales experience considered an asset.
- Must exhibit excellent time management and organizational skills to handle
multiple quotations at any given time.
- Possess strong relationship building skills to cultivate and develop customer
loyalty.
- Ability to work with all levels of employees and management, both internally
and externally.
- Strong customer service and troubleshooting skills.
- Attention to detail mandatory.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops
and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel,
Word and PowerPoint.
We wish to thank all applicants for their interest but advise that only those
selected for an interview will be contacted.
