The Amazon Web Services Professional Services (ProServe) team is seeking an
experienced Delivery Practice Manager (DPM) to join our Associate to Consultant
(A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career
talent. In this role, you'll manage a team of ProServe Delivery Consultants
while supporting AWS enterprise customers through transformative projects.
You'll leverage your IT and/or Management Consulting background to serve as a
strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery
Consultants and/or Engagement Managers working with customers and partners to
architect and implement innovative solutions. You'll routinely engage with
Director, C-level executives, and governing boards, whilst being responsible for
opportunity capture and driving engagement delivery. You'll work closely with
partner teams; drive business development initiatives through thought
leadership; provide portfolio guidance and oversight; and meet and exceed
customer satisfaction targets. As a DPM you are primarily focused directly or
through their teams, on understanding and defining business outcomes for
customers by building trust, identifying applicable AWS Professional Services
offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip
you with the ability to optimize team performance through implementing tailored
people development plans, ensuring your teams are aligned to customer needs, and
have the skills and capacity to address customer outcomes. Possessing the
ability to translate technical concepts into business value for customers and
then talk in technical depth with teams, you will cultivate strong customer,
Amazon Global Sales (AGS), and ProServe team relationships which enables
exceptional business performance. DPMs success is primarily measured by
consistently delivering customer engagements by supporting sales through scoping
technical requirements for an engagement, delivering engagements on time, within
budget, and exceeding customer expectations. They will hold the Practice total
utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help
customers realize their desired business outcomes when using the AWS Cloud. We
work together with customer teams and the AWS Partner Network (APN) to execute
enterprise cloud computing initiatives. Our team provides assistance through a
collection of offerings which help customers achieve specific outcomes related
to enterprise cloud adoption. We also deliver focused guidance through our
global specialty practices, which cover a variety of solutions, technologies,
and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be
responsible for:
•Building and managing a high-performing team of Delivery Consultants
•Collaborating with Delivery Consultants, Engagement Managers, Account
Executives, and Cloud Architects to deploy solutions and provide input on new
features
•Developing and overseeing the implementation of innovative, forward-looking IT
strategies for customers
•Managing practice P&L, ensuring on-time and within-budget delivery of customer
engagements
•Driving business development initiatives and exceed customer satisfaction
targets
A day in the life
In this role, you will be a part of leading and building our complex and
ambitious “Associate to Consultant” (A2C) SDT, as well as elevating the
technical execution and delivery of your team of early-in-career Associate
Consultants. Our A2C team hires early-in-career technologists, including recent
graduates, and providing training, coaching, and mentoring to develop them into
productive, customer-facing technical consultants. Associate Consultants in the
practice may include specialists in Infrastructure, Application Development,
DevOps, Data, and Security. You will manage approximately 10-20 Associate
Consultants.
This position requires on-site presence at Amazon Web Services (AWS) offices or
customer locations for a minimum of 5 days per week. Remote work is not
available for this role. The position demands regular in-person attendance at
office locations and customer sites. Travel requirements include visiting AWS
facilities and customer locations throughout the United States and
internationally, as business needs dictate.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers
design, build, operate, and secure their cloud environments. Customers innovate
with AWS Professional Services, upskill with AWS Training and Certification,
optimize with AWS Support and Managed Services, and meet objectives with AWS
Security Assurance Services. Our expertise and emerging technologies include AWS
Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI
Innovation Center. You’ll join a diverse team of technical experts in dozens of
countries who help customers achieve more with the AWS cloud. Basic
Qualifications: •8+ year in IT and/or Management Consulting, with at least 3
years in a people leadership role.
•Experience managing IT transformation projects
•Bachelor's degree in Computer Science, Engineering, related field, or
equivalent experience
•Experience recruiting, onboarding, training, mentoring, and/or staffing
consultants or other customer-facing professionals
Preferred Qualifications: - Advanced technology degree or AWS Professional level
certifications (e.g., Solutions Architect Professional, DevOps Engineer
Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability
to build and maintain C-level client relationships
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
