We are excited to be looking for a Keyholder to join our growing team as an
integral part of our showroom leadership. This role is perfect for someone who
thrives on leadership, coaching, operational excellence, and delivering a
first-in-class guest experience. You’ll empower the team in real-time, act as a
Guest Experience Manager, and play a crucial role in driving sales and achieving
showroom goals.
As a key leader, you’ll be relied upon to "run the show” in the showroom
manager’s absence, overseeing daily operations and providing leadership in
onboarding and developing new team members. The ideal candidate will have a
passion for selling, an ability to meet and exceed sales goals, and the
potential to grow into a Showroom Manager role, possibly already possessing
experience suited for that position.
\n
Responsibilities
- Lead by example in selling VRAI’s bridal and fine jewelry collections,
meeting and exceeding personal and team goals while empowering the team and
driving success.
- Lead efforts to provide a superior customer experience, ensuring customers
receive personalized attention throughout their journey.
- Open and close the showroom, ensuring completion of all operational tasks,
and adhering to company policies.
- Participate in stretch projects that support business growth, preparing for
future advancement opportunities.
- Work closely with the showroom and virtual sales teams on clienteling, custom
design projects, and team development initiatives.
Requirements
- E-commerce or retail sales experience with proven ability to close sales in a
high-volume environment.
- Diamond expertise and jewelry experience are strongly preferred—certified
Gemologists from a reputable institution are a strong plus.
- Independent, motivated, and well-organized, with excellent writing and
communication skills, previous leadership experience highly desirable.
- Compassionate, positive, patient, people-person, and technologically savvy.
- Must work Saturday/Sunday.
\n
$26 - $34 an hour
Actual compensation may be higher or lower in the range based on various
factors, including, but not limited to a candidate’s job duties, experience, and
expertise. We will also consider higher level candidates and salary will be
adjusted accordingly.
\n
