Mandate:
We are seeking an experienced Cargo Wise Administrator to join our team, reporting to the Global Control Tower Manager. In this role, you will be responsible for the day-to-day administration and maintenance of our global operating system. Additionally, you will play a key role in supporting the implementation and rollout of the Cargo Wise platform across our international offices.
Main Responsibilities:
Global support and maintenance of CargoWise
Conduct user training and maintain training materials
Ongoing auditing of global system usage
Assisting in the deployment of Cargo Wise in new areas and markets
Requirements:
Advanced knowledge of Cargo Wise One
Knowledge of SQL
Completion of CargoWise CCP Certification prior to starting the position
Highly independent learner
Strong background in with Cargo Wise Workflow and Documentation customization.
Key Responsibilities:
Support
Respond to daily user support tickets
Escalate critical issues to WiseTech as needed
Communicate system issues to impacted users
System Maintenance
Configure and manage system settings, including registry and configuration files (companies, branches, etc.)
Maintain user access and security: create/remove users, reset passwords, manage security groups
Perform database and organizational maintenance, including audits
Manage system files and workflows
Develop and maintain workflows and dashboards
Documents & Reports
Maintain custom documents, document packs, and reports
Training & Documentation
Provide training to end users and superusers
Deliver ongoing training on new features and processes
Update and maintain system documentation in SharePoint
Conduct regular job audits to ensure data integrity and compliance
What We Offer:
Equal opportunity employer
Competitive compensation
Comprehensive health and dental care
Wellness Reimbursement Program
