The Opportunity
Are you passionate about making a difference in your community? Southeast
Wellness Services has an immediate need for a part-time / casual dependable and
courteous Wellness Service Coordinator to assist eligible clients for the over
night shift for Fridays and Saturdays.
The Wellness Services Coordinator plays a dual role that combines both
dispatching/coordinating medical transportation benefits and delivering
front-line guest services at the Southeast Wellness Lodge. This position assists
eligible clients in accessing approved Medical Transportation Benefits,
including travel, accommodations, meals, and in-city transportation, while also
ensuring a welcoming and supportive lodge experience. The Coordinator is
responsible for booking and documenting services, greeting and supporting
clients throughout their stay, and ensuring a smooth and respectful guest
experience aligned with program policies and standards.
This is a truly rewarding role where you’ll directly assist people in need,
offering them compassionate support during critical moments in their health
journey. By helping clients navigate and access essential medical benefits,
you’ll make a positive impact on their well-being and provide peace of mind when
it’s needed most.
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As a Dispatcher/Coordinator, you will assist clients from various communities
with:
- Transportation: Organizing taxi, medical van, flight, and bus services.
- Accommodation: Setting up bookings
- Administrative Coordination and Client Support: Managing client
communications, responding to urgent requests, maintaining medical
transportation records, coordinating with internal staff and service
providers.
As a Dispatcher/Coordinator, your day to day may include:
- Contacting service providers to authorize and book eligible benefits based on
prior approvals from the NIHB Regional Office.
- Utilizing the NIHB Medical Transportation Record System to administer
benefits and record all client interactions.
- Communicating with health providers, service providers, and program staff to
assist clients.
- Providing information via telephone, email, or in person regarding program
policies and eligibility.
- Responding to urgent requests from clients and providers, determining the
necessary actions.
- Greeting and welcoming clients professionally at the Southeast Wellness
Lodge.
- Maintaining and updating the NIHB Medical Transportation Database (MTRS).
- Coordinating travel with MTU drivers to ensure timely access to medical care.
- Assisting with posting daily events and ensure the reception area is tidy and
presentable.
- Complying with Southeast Wellness Lodge policies and legal requirements.
- Documenting information in logbooks for review and quality assurance.
- Other related duties as assigned.
As Guest Services, you will assist clients with the following:
- Reception: Greeting and checking clients in and out of the Southeast Wellness
Lodge in a professional and welcoming manner.
- Client Support: Responding to guest needs and special requests, providing
information about lodge services, and ensuring client comfort throughout
their stay.
As Guest Services, your day to day may include:
- Welcome and check-in clients upon arrival at the Southeast Wellness Lodge in
a professional and friendly manner.
- Maintain an organized front desk environment, ensuring a warm and inviting
atmosphere for all guests.
- Provide orientation and information to clients regarding lodge amenities,
services, and procedures.
- Assist clients with special requests and resolve any guest concerns promptly
and courteously such as additional towels, sheets, toiletries.
- Monitor client check-outs and ensure proper documentation and recordkeeping.
- Support mealtimes by transporting food and supporting general cleanup.
- Maintain guest confidentiality and uphold professional conduct at all times.
- Liaise with housekeeping and security to ensure timely and quality services
for all guests.
- Other related duties as assigned.
Shift Availability
- Flexible shifts (8–40 hours per week) including evenings, overnights and
weekends as required.
- NOTE: Shift times are subject to change.
Qualifications
- Related work experience.
- Prior experience in a front desk or similar role.
- Familiarity with office equipment (fax, printer, phone, etc.).
- Proficient in English; knowledge of an Aboriginal language (Cree, Ojibway,
etc.) is an asset.
- Strong knowledge of Microsoft Office (Word, Excel, Outlook).
- Excellent communication and people skills.
- Well-organized and able to multi-task.
- Problem-solving skills; resourceful and proactive.
- Customer service-oriented with a professional attitude and appearance.
- Strong phone etiquette and communication skills.
- Capable and flexible to work shift hours: days, evenings, weekends may be
required.
Why Join Us?
- Be a Community Hero: Support health and wellness services for the people who
need them most.
- Dynamic Work Environment: Engage in meaningful work that connects you to your
community.
- Professional Growth: Build your skills while working with a dedicated and
supportive team.
Working Conditions & Physical Requirements
- Flexible shifts (8–40 hours per week) including evenings, overnight and
weekends as required.
- Repetitive desk tasks in a busy environment.
- Proficiency with computers, copier machines, telephones, and scanners.
- Medium strength demands (20-50 pounds occasionally, 10-25 pounds at times, up
to 10 pounds some of the time).
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$0 - $0 an hour
Competitive compensation to be discussed at a later stage in the hiring process.
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