As an IT problem management advisor, you help structure, oversee and manage problems to identify and correct the cause of incidents. You lead and act as an expert in workshops with various contributors. The nature of the projects requires extensive knowledge of IT, problem management, ITIL processes and continuous improvement. You’re responsible for providing clear and effective executive summaries and reports to the IT community. You’re an ambassador for the IT problem management process. You help maintain and comply with processes and the problem manager role, in collaboration with the IT process governance squads. More specifically, you will be required to: Coordinate problem management by bringing together a multidisciplinary team from a variety of departments Respond quickly and identify courses of action in unexpected situations, prioritizing measures based on their level of urgency and importance Assess levels of risk in implementing action plans and solutions, taking into account the organization’s vision Diagnose issues, challenges, needs and problems to solve with work teams Handle and direct investigations to solve problems definitively Draft executive summaries by designing and structuring key ideas within short timelines Notify regulatory entities of any potentially non-compliant situations Support management in developing the strategy to update the role through Desjardins Technology Group What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of four years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Experience in problem, incident and/or project management or any other relevant IT experience Experience coordinating activities involving a large number of contributors Experience producing reports and executive communications Experience producing recommendations and action plans to help our processes evolve Knowledge of French is required Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Knowledge of IT Service Management tools (ServiceNow, Service Manager) Business insight, Interpersonal Savvy #LI-Hybrid Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Information technology (FG) Unposting Date 2025-08-19 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
