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Sales and Events Coordinator
Position Summary
We are seeking a highly organized, detail-oriented, and people-focused Sales &
Events Coordinator to support the Sales & Conference Services Team at Eldorado
Resort. This role is key to ensuring seamless coordination of group bookings,
events, and internal processes—while providing exceptional client service and
meticulous documentation. We’re looking for a natural collaborator, a confident
communicator, a proactive multitasker who thrives in a fast-paced environment
and is energized by connecting with others.
This position is perfect for someone with strong hospitality instincts who is
eager to build a career in sales and grow alongside a dynamic, high-performing
team.
Key Responsibilities
- Client Support & Sales Coordination
- Acts as the primary coordinator for the Sales team while also providing
coordination assistance and aid to the Conference Services team.
- Meet with clients in the absence of Sales or Conference Services Managers,
ensuring professional communication and accurate information sharing.
- Assist with the preparation, communication and timely completion of
proposals, contracts, BEOs, group resumes, and rooming lists as required.
- Conduct site inspections and participate in FAM tours, industry events, sales
blitzes, and client entertainment, while taking on small group contracts as
required & assigned by the DOS.
- Assist with special arrangements for VIP guests and group arrivals, including
signage, welcome packages, and coordination with the reservations/front
office department.
- Refer sales to Argus Hospitality sister properties when Eldorado Resort is
unable to accommodate.
Administrative & Office Support
- Serve as the first point of contact for the Sales & Conference Services
Department, managing incoming calls and emails.
- Act as a liaison between Sales, Conference Services, and operational
departments to ensure smooth event execution and guest satisfaction
- Coordinate the handoff of group bookings to Conference and Group Services,
ensuring all required documentation is accurate and complete.
- Create and distribute internal BEOs and reports, ensuring data accuracy and
timely communication across departments.
- Copy, file, and organize internal documents and maintain an orderly office in
accordance with Health & Safety standards.
- Manage inventory of promotional materials and general office supplies for the
Sales and Conference Services Department.
- Coordinate logistics for tradeshows and off-site events, including packing,
shipping, and post-event follow-up.
- Prepare sales kits, organize donation/sponsorship fulfillment, and support
the team with other duties as assigned.
System & Data Management
- Assists in the maintenance and auditing of our Lead Tracking Database.
Captures information on all lead inquiries, ensuring timely follow-up, taking
an active interest in data reporting / insights.
- Utilize the Opera Sales & Catering System for data entry, reporting, and
document generation.
- Maintain merge documents and custom reports; acting as the Opera champion for
the property, ensuring data integrity and generating daily, weekly, and
monthly reports as needed.
- Perform other duties as assigned by the Dir. Sales, Dir. Conference Services,
or Sales Managers.
Qualifications & Requirements
- Warm, friendly and approachable with a natural curiosity for understanding
client needs with a natural flair for building relationships.
- Strong written and verbal communication skills, with excellent attention to
detail.
- Previous experience in hotel sales or reservations is an asset.
- Highly organized and able to multitask effectively in a fast-paced, dynamic
environment.
- Proficient in Microsoft Office (Word, Excel, Outlook); accurate typing skills
required. Experience with Opera PMS and Sales & Catering is a strong asset.
- Must demonstrate the ability and willingness to learn new software programs
as required.
- Comfortable working in an open office and collaborating within a flexible
team environment.
- Flexible availability, including evenings & weekends during peak conference
periods & events.
- Must be legally entitled to work in Canada without restriction.
Perks
- Extended Health and Dental Benefits
- Employee discounts on accommodations, dining and marina at our properties
(Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points,
and Hampton Inn & Suites Kelowna Airport, Home2Suites).
- An excellent work environment, with a focus on staff recognition and
teambuilding
- Room for growth and development.
Don't miss this exciting opportunity to join our Eldorado Resort family!
